Job Description
Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Position Overview Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay. This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice. Core Responsibilities Estimating & Scope Management • Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility • Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding • Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols • Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories Administrative & File Compliance • Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time • Maintain audit-ready job files at every stage — from initial intake through final invoice submission • Ensure zero documentation gaps between approved scope and billable work completed • Track and report on job status, open items, and billing milestones TPA Partnership Coordination • Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI • Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively • Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards Logistics, Scheduling & Warehouse Coordination • Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands • Maintain an organized inventory system and contents map for the warehouse storage facility • Track item location, condition, and processing status from pack-out through pack-in and final return • Occasionally assist with on-site warehouse inventory management and physical organization as needed Adjuster Relations & Project Lifecycle Oversight • Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project • Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience • Conduct on-site property inspections as needed to support scoping accuracy and documentation • Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages Required Qualifications Software & Systems • Minimum 2+ years of hands-on Xactimate experience — required • Minimum 2+ years of hands-on Symbility experience — required • Proven experience with DASH or equivalent job-tracking/file compliance software • Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements • Proficiency in Microsoft Office Suite — Outlook, Word, Excel Industry Knowledge • Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation • Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes • Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context Skills & Attributes • Strong written and verbal communication skills — ability to interface professionally with insurance adjusters, TPAs, and homeowners • Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines • High attention to detail in documentation, estimate writing, and file compliance • Self-directed; able to identify workflow gaps and take ownership without being prompted Preferred Qualifications • Xactimate Level 1 Certification or higher • IICRC certification — Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT) • Experience working in a franchise restoration environment • Prior experience in a combined estimating and coordination role rather than standalone estimating • Asbestos Safety Certificate Physical Requirements • Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties • Willingness to occasionally assist in warehouse inventory management and physical organization • Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems • Valid driver's license and reliable transportation for site visits — required Flexible work from home options available.