Job Description
Are you a seasoned project management professional with a passion for the insurance industry? Do you thrive in fast-paced environments where innovation and collaboration drive success? Look no further than arenaflex, a pioneering Insurtech company that's revolutionizing the way insurance agencies operate. As an Enterprise Customer Project Lead, you'll play a critical role in onboarding medium to large agency clients onto our cutting-edge payment platform, Applied Pay. Join our dynamic team and be part of a culture that values diversity, inclusivity, and growth. **About arenaflex** arenaflex is a leading Insurtech company with over 40 years of experience in the industry. We're not just transforming the way insurance agencies operate; we're creating a culture that makes amazing career moments possible. Our team is built on values that prioritize collaboration, innovation, and customer satisfaction. With a strong commitment to diversity and inclusion, we're dedicated to building a workplace that reflects the unique experiences and perspectives of our teammates. **Position Overview** As an Enterprise Customer Project Lead, you'll be responsible for the initiation, planning, and execution of Applied Pay implementation among our medium to large agency clients. Your primary focus will be on onboarding enterprise insurance agencies to our payment platform, driving change management within the client organization, and coordinating with multiple departments to set up and train customers on the platform. You'll also be responsible for troubleshooting client issues, tracking and reporting on project progress, and developing expertise in our payments solution. **Key Responsibilities** * Onboard enterprise insurance agencies to the payments platform from kickoff to launch * Drive change management within the client organization and among their customers * Coordinate with multiple departments, including internal experts, to set up and train customers on the platform * Troubleshoot client issues that may arise as they implement the new payment solution * Track and report on the progress of multiple in-flight projects * Develop expertise in our payments solution and stay up to date on changes to the platform * Inform product managers of features needed to drive additional usage within the client base **What We're Looking For** * 5+ years of project management experience in a SaaS implementation or customer success environment * A strong understanding of the payments and insurance industries is highly preferred * Excellent communication and customer service skills * Ability to work independently and as part of a cross-collaborative team * Experience navigating ambiguity and adding structure to complex problems * Bachelor's degree or equivalent work experience in the areas of Business, Finance, or related disciplines **What We Offer** * A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter * A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: + Medical, Dental, and Vision Coverage + Holiday and Vacation Time + Health & Wellness Days + A Bonus Day for Your Birthday * Flexible work arrangements that empower our teams to work in the ways that work best for them * Opportunities for growth and development in a dynamic and innovative environment * A commitment to diversity and inclusion, with a focus on building a workplace that reflects the unique experiences and perspectives of our teammates **Security Matters** At arenaflex, we take the security and online safety of our candidates very seriously. We proactively protect your personal information and only communicate with candidates via a secure email or through our official career's portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. **Equal Employment Opportunity** arenaflex is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At arenaflex, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. **Ready to Join the arenaflex Team?** If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our dynamic team and be part of a culture that values diversity, inclusivity, and growth. Apply now and take the first step towards an amazing career moment at arenaflex! Apply Job! Apply for this job