Job Description
Jaxen Grey is a modern menswear retailer focused on delivering a personalized shopping experience. The E-Commerce & Brand Experience Associate is responsible for supporting both digital and in-store experiences, ensuring brand consistency and optimizing customer interactions across various platforms. Responsibilities Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices Support site experience optimization to improve conversion, usability, and overall customer experience Assist in executing digital merchandising and product presentation Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience Resolve order issues, returns, and customer support needs in a timely and professional manner Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic Engage with customers and build community across social platforms Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards Skills Passion for men's fashion, retail, and brand experience Strong attention to detail with a creative eye for design, aesthetics, and brand presentation Experience working with e-commerce platforms (Shopify preferred) Strong communication skills with a customer-first mindset Ability to manage multiple priorities across digital and in-store responsibilities Comfort working in a fast-paced, evolving environment Self-motivated with a proactive approach to problem-solving Ability to adapt to changing priorities and business needs Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience Benefits Bonus incentives based on performance Medical, dental, and vision insurance plans Flexible Spending Account (FSA) and Health Savings Account (HSA) options Paid Time Off (PTO) based on full-time employment 30% employee discount on merchandise and in-store incentives Ongoing opportunities for internal advancement and professional growth Company Overview Jaxen Grey is a space for brands, customers, and stylists to interact, share their passions, and embark on a journey together. It was founded in 2019, and is headquartered in Minneapolis, Minnesota, US, with a workforce of 51-200 employees. Its website is