Job Description
About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. Role Overview We’re looking for a Discord Lead to build, manage, and scale Comfrt’s Discord community into a highly engaged, brand-driven space. This role will own the strategy, structure, and day-to-day experience of our Discord server. You’ll be responsible for driving engagement, moderating conversations, overseeing moderators' tasks and responsibilities, and creating a community that reflects Comfrt’s identity. Key Responsibilities Community Management Oversee daily operations of the Discord server Moderate conversations to ensure a positive, inclusive environment Respond to community questions and feedback in a timely manner Team Leadership Recruit, train, and manage moderators Set guidelines, workflows, and escalation processes Ensure consistent tone and brand voice across the server Strategy & Optimization Track engagement metrics and community growth Continuously improve server structure, channels, and user experience Collaborate with marketing, social, and product teams Qualifications Proven experience managing or scaling a Discord community Strong understanding of internet culture Excellent communication and interpersonal skills Experience with community moderation tools and bots Must be available to actively manage and monitor the community on weekends Bonus Qualifications Experience in fashion, streetwear, or lifestyle brands Familiarity with influencer or ambassador communities Basic understanding of social media growth strategies (TikTok, Instagram) Schedule: Thurs-Mon Sunday - Thurs Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.