Job Description
Join arenaflex, a leading academic medical center, as we revolutionize healthcare in North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff represents a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. arenaflex at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from arenaflex’s nationally ranked neurology and neurosurgery programs. **About arenaflex** arenaflex, UHealth – department of Patient Access at SoLé Mia, is seeking a highly skilled and compassionate Customer Service Representative 3 to join our team. As a Customer Service Representative 3, you will be the face of arenaflex, providing exceptional customer service to patients, families, and healthcare professionals. You will be the first point of contact for many patients, and your warm and empathetic approach will set the tone for their entire experience at arenaflex. **Job Summary** The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and/or service, etc., and follows up on customer/patient concerns via face-to-face, email, fax, telephone, and/or regular mail. This role requires a high level of communication, problem-solving, and organizational skills to provide exceptional customer service and support to patients, families, and healthcare professionals. **Key Responsibilities** * Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints. * Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed. * Resolves routine and basic problems and communicates solutions or requested information to the customer or patient. Verifies that appropriate changes/resolutions have been finalized. * Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database. * Escalates and refers unresolved customer grievances to department leadership for further review, as necessary. * Reviews and processes confidential information with discretion. * Adheres to University and unit-level policies and procedures and safeguards University assets. **Essential Qualifications** * High School diploma or equivalent * Minimum 3 years of relevant experience **Knowledge, Skills, and Attitudes** * Ability to communicate effectively in both oral and written form. * Ability to recognize, analyze and solve a variety of problems. * Ability to process and handle confidential information with discretion. * Ability to work evening, nights, and weekends as necessary. * Proficiency in computer software (i.e., Microsoft Office). **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, healthcare) * Previous experience in a healthcare setting * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Proficiency in computer software (e.g., Microsoft Office, CRM systems) * Ability to maintain confidentiality and handle sensitive information * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** arenaflex offers a comprehensive benefits package, including: * Competitive salaries * Comprehensive benefits package, including medical, dental, tuition remission, and more * Opportunities for career growth and professional development * Access to cutting-edge training and education programs * Collaborative and supportive work environment **Work Environment and Company Culture** arenaflex is a dynamic and innovative academic medical center that values diversity, equity, and inclusion. Our team is dedicated to providing exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and a comprehensive benefits package, including: * Competitive salary range: $45,000 - $60,000 per year * Comprehensive benefits package, including medical, dental, tuition remission, and more * Opportunities for career growth and professional development * Access to cutting-edge training and education programs * Collaborative and supportive work environment **How to Apply** If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through the arenaflex careers website. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Apply for this job