Job Description
Join the arenaflex team as a Customer Service Agent and become a part of a dynamic and customer-centric organization that values exceptional service and guest experience. As a Customer Service Agent, you will play a vital role in creating memorable experiences for our guests, ensuring their travel needs are met, and providing a positive and welcoming atmosphere at our airport locations. **About arenaflex** arenaflex is a leading airline that operates with a strong commitment to customer satisfaction, safety, and community involvement. Our team is dedicated to providing exceptional service, ensuring our guests feel valued and cared for throughout their journey. With a focus on innovation, sustainability, and employee development, arenaflex is a great place to grow your career and make a meaningful impact. **Role Summary** As a Customer Service Agent, you will be the face of arenaflex, interacting with guests, responding to their inquiries, and performing various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role, and as a union-represented position, you will be part of a collaborative team that values diversity, equity, and inclusion. **Key Responsibilities** * Greet and assist guests with travel needs, providing exceptional service and creating memorable experiences in a fast-paced environment. * Perform iPad, computer, and paperwork tasks efficiently and accurately. * Perform boarding and gate duties, including driving jetbridges, making gate announcements, assigning seats, rebooking guests who miss flights, and assisting guests with disabilities. * Assist and de-escalate upset guests to provide a positive travel experience. * Assist guests whose bags are missing or damaged, taking baggage claims, providing options for repair or replacement, and helping locate missing bags. * At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. **Additional Details** * Must have an Enhanced ID/Driver's license or valid Passport at time of hire. * Our tattoo policy for this role is as follows: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). **Day in the Life** To get a better understanding of the role, challenges, and rewards of being an arenaflex Customer Service Agent, watch the video below to hear from our incredible employees. **Job-Specific Experience, Education & Skills** **Required** * A minimum of 6 months of customer service or community service experience. * Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). * Must be able to approach guests as they walk through the door with a smile and greeting. * Typing speed of at least 25 WPM. * Ability to consistently lift 50 lbs. * Must be able to push/pull 50 lbs. * Must be able to bend, stoop, squat, reach, and grasp. * Flexibility to work varied shifts at any time in a 24-hour period (e.g., weekends, holidays). * Ability to participate in paid training for eight (8) consecutive days. * Ability to learn and use an iPad and computerized check-in system. * Ability to adapt to performing work according to set procedures. * Ability to anticipate needs of others in a fast-paced environment. * Ability to be flexible and able to adapt to change in a fast-paced work environment. * Ability to work with large diverse groups of people. * Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire. * Ability to communicate in English. * High school diploma or equivalent. * Minimum age of 18. * Must be authorized to work in the U.S. **Job-Specific Leadership Expectations** Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. **Starting Rate** USD $20.58/Hr. **Total Rewards** arenaflex offers a comprehensive total rewards package, including: * Free stand-by travel privileges on arenaflex, Hawaiian Airlines, and Horizon Air * Comprehensive well-being programs, including medical, dental, and vision benefits * Generous 401k match program * Quarterly and annual bonus plans * Generous holiday and paid time off For more information about arenaflex's total rewards package, please visit our career site and view benefits. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. **Regulatory Information** **Equal Employment Opportunity Policy Statement** It is the policy of arenaflex to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories. **Government Contractor & Department of Transportation (DOT) Regulations** arenaflex is regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with arenaflex and any employment offer will be withdrawn. **Apply by 7:00 PM Pacific Time on** 9/22/2025 **Employment Type** Full-Time **FLSA Status** Non-Exempt **Regular/Temporary** Regular Apply for this job