Job Description
Join arenaflex, a mission-driven startup revolutionizing the way parents save and share important life moments, as a Customer Experience – Partnership Specialist. We're seeking an entrepreneurial individual with a passion for customer experience and partnerships to help us turn arenaflex into a household name. As a key member of our founding team, you'll have the opportunity to wear multiple hats, from launching an affiliate program to handling customer service inquiries, and everything in between. **About arenaflex** arenaflex is an innovative online platform designed to save what truly matters as a parent. Whether you're a young parent looking to save memories for your children, a parent seeking to preserve your legacy for your family, or an adult child looking to support your aging parents, arenaflex offers a unique solution for every life stage. With grand ambitions to reach 100 million users in the next 10 years, we're committed to providing an exceptional customer experience that sets us apart from the competition. **Company Culture** At arenaflex, we value innovation, collaboration, and customer-centricity. Our team is passionate about making a meaningful impact in the lives of parents and families worldwide. We're a remote-friendly company, offering flexible work arrangements that allow our team members to thrive in a dynamic and supportive environment. **Job Summary** As a Customer Experience – Partnership Specialist, you'll be responsible for handling all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries, and finding ways to improve engagement. You'll also identify and conduct tests to encourage subscribers to share their arenaflex with family and friends, launch and manage the arenaflex affiliate program, and conduct business development outreach to financial advisors, lawyers, and life insurance agents. **Key Responsibilities** * Handle all aspects of customer experience, including content and emails sent to subscribers, customer service inquiries, and finding ways to improve engagement * Identify and conduct tests to get subscribers "sharing" their arenaflex with family and friends * Launch and manage the arenaflex affiliate program with moms, teenagers, and retired individuals * Conduct business development outreach to financial advisors, lawyers, and life insurance agents to add arenaflex to their client offerings * Collaborate with friends and colleagues to gather feedback and incorporate it into our product positioning for each demographic * Create written materials and images as needed for customer emails and other communications * Work effectively as part of a small team and share the workload as needed **Qualifications** * 5+ years of experience in customer experience, partnerships, or entrepreneurship, preferably in a rapidly growing startup * Passion and work ethic to be an entrepreneur and excited to get in on the ground floor of an exciting company * Experience with metrics-driven goals and achieving those objectives * Excellent written and verbal communication skills, with the ability to write articulate and convincing emails * Energetic, positive, and resilient, with the ability to handle multiple tasks and priorities * Effective problem-solving, multi-tasking, time management, and organizational skills * Ability to work independently and as part of a small team **Preferred Qualifications** * Experience working in the tech industry or with a similar startup * Familiarity with affiliate marketing and business development strategies * Strong understanding of the mindset of a parent and the ability to "live the brand" * Experience with content creation and social media marketing **Compensation and Benefits** * $70,000 - $80,000 annual base salary, depending on experience * Future equity possible * $125.00/month work-from-home subsidy * Paid vacation, sick, and public holidays * Medical, dental, vision, life, accident, and disability coverage * Health Savings and Flexible Savings Accounts * 401(k) Plan with annual company match * Up to $300 pet adoption reimbursement **Work Environment** * Remote position with flexible work arrangements * 9:00 AM - 5:00 PM Monday - Friday * Petaluma, CA (remote work arrangements available) **How to Apply** If you're a motivated and customer-centric individual with a passion for partnerships and entrepreneurship, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job