Job Description
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a Customer Experience Coordinator at arenaflex, you'll play a vital role in shaping the way our customers interact with our brand, products, and services. If you're a people person with a passion for delivering outstanding customer service, we want to hear from you! **About arenaflex** arenaflex is a leading global retailer that's dedicated to providing our customers with an unparalleled shopping experience. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering high-quality products, exceptional customer service, and a unique shopping experience that sets us apart from the rest. As a Customer Experience Coordinator at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Job Description** As a Customer Experience Coordinator at arenaflex, you'll be responsible for promoting an excellent customer experience, overseeing a team of Associates at the front of store, and ensuring prompt, courteous customer service and promotion of loyalty programs. You'll lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and role-modeling outstanding customer service. **Key Responsibilities:** * Creates a positive internal and external customer experience * Promotes a culture of honesty and integrity; maintains confidentiality * Takes an active role in training and mentoring Associates on front-end principles * Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs * Assigns registers, supports, and responds to POS coverage needs, and coordinates breaks for all Associates * Addresses customer concerns and issues promptly, ensuring a positive customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates * Provides and accepts recognition and constructive feedback * Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned **Who We're Looking For: You** * Available to work flexible schedule, including nights and weekends * Strong understanding of merchandising techniques * Capable of multi-tasking * Strong communication and organizational skills with attention to detail * Able to respond appropriately to changes in direction or unexpected situations * Team player, working effectively with peers and supervisors * Able to train others * 1 year retail and 6 months of leadership experience **Benefits** As a valued member of the arenaflex team, you'll enjoy a range of benefits that will enhance your career and personal life. These include: * Associate discount * EAP (Employee Assistance Program) * Smoking cessation * Bereavement * 401(k) Associate contributions * Child care & cell phone discounts * Pet & legal insurance * Credit union * Referral bonuses * 401(k) match * Medical/dental/vision * HSA (Health Savings Account) * Health care FSA (Flexible Spending Account) * Life insurance * Short/long-term disability * Paid parental leave * Paid holidays/vacation/sick * Auto/home insurance discounts * Scholarship program * Adoption assistance **Work Environment and Company Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of respect, integrity, and teamwork, and we're passionate about fostering a culture that encourages collaboration, innovation, and growth. As a Customer Experience Coordinator, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a difference in the lives of our customers. **Compensation and Perks** We offer a competitive salary and benefits package that reflects our commitment to our employees' well-being and success. Our starting pay range for this role is $15.00 to $15.50 per hour, with actual starting pay determined by relevant skills, qualifications, and experience. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our arenaflex team and take the first step towards a rewarding and challenging career in customer experience. Apply for this job