Job Description
Customer Event & Benefit Education Fulfillment Supervisor Organization:Support Resolution Center (SRC) Workstream:Customer Event Operations / Benefit Education Responsibilities • Drive successful customer event delivery by serving as the primary point of contact between the Support Resolution Center and Customer Event Operations. • Lead, coach, and develop Benefit Education Leads to consistently deliver high-quality customer event support and positive experiences. • Balance people leadership with hands-on execution by actively performing Benefit Education Lead work and modeling best practices. • Ensure end-to-end coordination of customer events, including scheduling, logistics, materials, and clear stakeholder communication. • Strengthen operational alignment by partnering with internal teams and contributing to the ongoing evolution of the Salesforce Field Service Tool. • Collaborate closely with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events. • Optimize team capacity by planning workloads, aligning resources, and supporting volume shifts across SRC workstreams. • Resolve complex or non-routine event challenges by escalating thoughtfully and partnering with SRC leadership when needed. • Promote consistent standards by ensuring adherence to customer event guidelines, timelines, and service expectations. • Identify opportunities to improve workflows, coordination, and processes that support scalability and efficiency. • Support reporting and tracking to provide visibility into customer event activity, outcomes, and trends. • Champion accountability, quality, and continuous improvement across customer event support. Qualifications Required Qualifications • Minimum of 5 years of experience in customer event coordination, benefit education, customer engagement, or a related operational support role. • At least 2 years of experience in a supervisory, team lead, or peer leadership capacity. • Proven ability to lead through influence while also executing work independently. • Strong organizational and time management skills with the ability to manage multiple priorities. • Clear, confident written and verbal communication skills. • Demonstrated success collaborating within a highly matrixed organization. • Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. • Ability to build trusted relationships and serve as a central coordination and escalation partner. Preferred Qualifications • Bachelor’s degree or equivalent experience. • Experience supporting or leading Benefit Education Leads, Customer Event Operations, or similar customer-facing event teams. • Experience in a working supervisor role that blends people leadership with hands-on execution. • Strong understanding of customer event logistics, scheduling, materials coordination, and stakeholder communication. • Demonstrated ability to coach, mentor, and develop team members. • Experience contributing to process improvement, standardization, or operational scaling initiatives. • Familiarity with Salesforce or similar workflow and case management tools. • Exposure to health benefits, healthcare, or enrollment-related customer engagement activities. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 63,100 - 105,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, .