Job Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CONTRACTS COMPLIANCE OFFICER Job Location: CHILD & COMMUNITY SERVICES DIVISION 1789 WEST JEFFERSON STREET, PHOENIX, ARIZONA 85007 Posting Details: Salary: $72,099 - $89,100 Grade: 23 Closing Date: April 15, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov ; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Name of Division, is seeking an experienced and highly motivated professional to join our team as a Contracts Compliance Officer. This position will be responsible for serving as the primary point of contact for all contractor-related actions, ensuring alignment with division expectations and regulatory requirements. This position oversees the strategic direction and implementation of the division's contract monitoring program, including process improvements and re-engineering efforts, while providing supervision, guidance, technical assistance and resources to support provider compliance and effective contract performance. This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: • Developing and overseeing the strategic direction and implementation of the division's contracts and monitoring program to include, but not limited to, business process re-engineering efforts, outreach and recruitment of qualified staff, as well as technical assistance, informational support, and resources for providers with the goal to increasing contract compliance and the provision of quality services. • Identifying and reviewing performance metrics, program data, and preparing detailed reports to identify trends and address issues and/or challenges. • Utilizing quality and process improvement strategies and effective decision making to increase provider compliance. • Developing comprehensive work plans and timelines for Provider Agreements and amendments. • Managing team responsible for implementing a high-quality contracts and monitoring program for all division providers. • Overseeing workflow to ensure all goals, timelines, and performance standards are met. • Supervising, training, coaching, mentoring, and evaluating staff performance. • Conducting team meetings and resolving issues and offering feedback. • Providing activity updates to leadership. • Developing and ensuring consistent implementation of standard of work, policies and procedures, training, and assessment tools, and monitoring practices to effectively implement activities and tasks. • Communicating effectively with all stakeholders including internal staff, the Provider Networks, DES Support Administrations, other division administrations, and external state and federal partners. • Leading division contract negotiation with vendors and providers. • Reviewing and approving complex corrective action plans and all terminations of contracts. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Department policy, state statute, federal law, rules, and regulations • Supervisory and work management techniques. • Methods/techniques used for effective case management • Time management, priority setting and policy controls, contract compliance and record keeping techniques. • Other cultures, and awareness and acceptance of diverse value systems. • Contracting and purchasing activities in accordance with the Arizona Procurement Code. • Computers and basic software applications, including Google Suite applications Skills In: • Supervisory practices and managing and developing people. • Time management and consistently meeting deadlines. • Leading programs and initiatives including developing and implementing work plans and timeliness. • Analyzing data, identifying trends, and root cause analysis. • Navigating situations with minimal data and/or information and identifying or recommending the best course of action. • Professional successful interaction with diverse groups. • Strong presentation techniques • Comprehension, and interpreting and assimilating large quantities of written materials regarding state and federal laws, and rules and policies related to clients and providers Ability to: • Effectively manage, train, and supervise staff and teams. • Prioritize team activities to meet policy guidelines and procedures. • Listen and communicate easily with others • Work collaboratively with peers, other teams, and partners. • Develop and facilitate training and work groups. • Plan and coordinate team duties and responsibilities. • Adhere to all Department rules, regulations, policies and procedures. • Adapt to changing priorities. Selective Preference(s): The ideal candidate for this position will have: • At least two (2) years’ experience in supervising staff, and five (5) years’ work experience in Contracts Management. • Possess computer experience and/or training related to computer applications. • People skills with the ability to train while explaining various concepts. Pre-Employment Requirements: • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements . Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact us at (480) 536-3791 or email [email protected]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 536-3791 or [email protected]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.