Job Description
LoanMart is a company that provides non-traditional lending solutions to help individuals resolve financial setbacks. The Collector role involves providing exceptional customer service and negotiating with customers to secure payments on delinquent accounts. Responsibilities Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities Identify prime collection opportunities Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages Ability to thrive in fast-paced environment Skills Apply exceptional negotiation and collections techniques to secure payments, while reducing stalls and obstruction to payment opportunities Identify prime collection opportunities Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages Ability to thrive in fast-paced environment Exceptional customer service skills Exceptional listener Must be able to handle high inbound and outbound calls Comfortable with performance bonus incentive compensation structure Benefits Hybrid work schedule- usually three days at home (if you prefer) and two days in-office (Tuesdays and Wednesdays, with some variance for training, performance, and month-end). Off-site Saturday shifts may be required periodically. Casual dress code- we value individuality and personal preference- wear what fits your lifestyle. Well -fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered every Wednesday. Health matters. We offer top tier medical, dental, vision plans. Free life insurance and for-purchase supplemental insurance plans are also available. 401(k), Employee Assistance Programs. Multiple paid time off programs. Company Overview LoanMart devotes to customer service and addressing customer's needs. It was founded in 2002, and is headquartered in Van Nuys, California, USA, with a workforce of 201-500 employees. Its website is