Job Description
Lexicon is a professional legal services company providing support to Cordell & Cordell, the nation's largest family law firm. The Client Contact Representative is responsible for managing incoming communications, securing appointments for prospective clients, and delivering exceptional customer service in a fast-paced environment. Responsibilities Manage incoming calls/chats/emails while providing white glove customer service Driving new client acquisition and contributing to firm growth Influence potential clients to schedule initial consultations Maintain clear and concise communications and respond to client inquiries based on location and needs Aligns potential clients with services using a professional consultative sales approach Schedule initial consult appointments and perform conflict checks Handle scheduling conflicts and challenges with diplomacy and a problem-solving approach Strive to meet and exceed individual and team targets related to appointment volume, conversion rates, and quality assurance measures Ensures accuracy and completeness of client information, scheduling information and maintains the integrity of data entered into all systems Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem Updates job knowledge by participating in up-training opportunities Handles sensitive client data with utmost discretion, care, and accuracy Other duties as assigned Skills High school diploma or general education degree (GED) Previous experience in call center, customer service, or other service-based industry Ability to effectively communicate over the phone and in person Computer Skills, such as basic keyboard/typing skills Must have a basic understanding of the Internet including how to receive and send email Experience with SmartAdvocate is a plus Experience with SharePoint and Confluence preferred but not required Benefits Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected. Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage. An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings. Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars. And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way. Company Overview Lexicon offers SAAS solutions covering CMS, practice management, documentation, billing, HR and facility for legal law firms. It was founded in 2008, and is headquartered in Maryland Heights, Missouri, USA, with a workforce of 51-200 employees. Its website is