Job Description
The Case Manager is a critical member of the Community Team accountable for coordinating the production order life cycle, ensuring quality assurance, and supporting client success through proactive communication. Description Key Responsibilities Case Coordination & Production Lifecycle Coordinate medical expert and Life Care Plan production orders from intake through deliverables Track case status, deadlines, documentation, and milestones Request, organize, and review medical and legal documents Proactively identify gaps and facilitate resolution Client Success & Professional Communication Maintain proactive email and phone communication with clients, managing inbound and outbound calls, resolving escalations, and consistently delivering a high standard of service Provide clear and timely updates on case status Quality Assurance & Continuous Improvement Review case files and deliverables for quality, completeness, and compliance with standards Follow and contribute to quality assurance workflows and SOPs Suggest improvements to policies, processes, and documentation systems Cross-Functional Collaboration Work with internal teams and multidisciplinary healthcare professionals Assist with case summaries and client correspondence Qualifications Strong understanding of personal injury claims and and trauma-related cases 3+ years of relevant experience in personal injury, legal support, or case operations Highly organized, detail-oriented, and proactive Excellent written and verbal communication skills Comfortable working EST and flexible schedules Proficient with CRMs/case management systems (e.g., Zoho or similar), Microsoft Office and Power BI. Additional languages (e.g., Spanish) preferred Work Schedule & Employment Type 100% Remote – U.S. Contractor Part-time during onboarding and training , with potential to transition to full-time Flexibility within a 5–7-day workweek , aligned to U.S. business hours (EST) Specialist MD LCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment. About the Company SpecialistMD is a privately owned group specializing in the medical-legal sector. We service a few hundred personal injury firms across the U.S. Our mission is to provide compassionate and ethical life care planning services that prioritize trust, integrity, and efficiency. We are dedicated to fostering a spirit of collaboration, continuous learning, and growth on individual and team levels. We value open communication and are committed to process improvement with the goal of supporting each other and enhancing our collective capabilities. Above all, we believe in making the journey enjoyable and fulfilling for both client and employee alike. Our vision is to be the nation’s premier provider of lifecare planning services, dedicated to delivering efficient, collaborative solutions that help individuals and families navigate healthcare, financial, and personal challenges