Job Description
AAA National is seeking a Business Development Specialist to support the sales team’s efforts in achieving revenue goals. The role involves coordinating sales-related correspondence, processing contracts, and providing operational support to sales staff. Responsibilities Utilizes key systems and processes that support the contract lifecycle management workflow Processes all advertising contracts for TourBook Print Ads, digital, OA Annual/Interim and Renewals, OA Chains, and Management Companies, and handles all cancellations Requests and processes all Ad creative assets for TourBook Print Ads and digital sales Uses contracts to perform TourBook proofing and auditing on the extraction for print ads to reserve orders and all OA elements Collects OA photos for hotels, restaurants, and attractions for print and online Maintains data integrity in CRM by updating opportunities and contact information, such as personnel changes, email updates, and additional contact details Submits all required digital campaign assets with contracts to the Digital Ad Specialist for campaign fulfillment and management Reviews all advertising contract types for accuracy and completeness before sending contracts for client signature via DocuSign, email, or fax Documents all communication and conducts appropriate follow-up actions when necessary Serves as a communication point between departments and the sales team by directing sales leads to appropriate team members Assists assigned account managers with advertising contract processing for all product types to ensure completeness and accuracy Submits AAA.com issues via PPN/TST Issue Tracker for triage and escalation to the appropriate vendor for resolution Provides excellent customer service to clients by following up on requests on behalf of the Account Manager Supports efforts to simplify and enhance the customer experience and relationships Responds to emails and phone calls, assists with client inquiries, and ensures client information is correct in all related key systems Performs other related duties, tasks, requests, and directives issued by management as required Attendance is required Skills Clear and effective written and verbal communication skills, with the ability to convey information to diverse audiences Strong time management and organizational capabilities, with a proven ability to meet deadlines in a fast‑paced environment Highly self‑motivated, adaptable, and comfortable working in dynamic, deadline‑driven settings Proficient in Microsoft Office applications, including Excel, Word, and Access Experience working with Microsoft Dynamics CRM Demonstrated ability to manage multiple concurrent projects, prioritize effectively, and follow structured, process‑driven workflows Strong interpersonal skills with the ability to build positive working relationships across teams and stakeholders Customer‑focused mindset with excellent people skills and a commitment to delivering a high‑quality experience Bachelor's degree in an applicable field, and 1-3 years of professional work experience (preferably in the sales and advertising field). Related experience beyond 2 years can be substituted for a Bachelor's degree Benefits Participation in AAA, Inc.'s Annual Incentive Plan Company Overview Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths. It was founded in 1902, and is headquartered in Heathrow, Florida, US, with a workforce of 201-500 employees. Its website is