Job Description
The Author Account Manager assists the account management team in managing relationships with Voices authors. Voices is a platform built for independent authors to upload and manage their finished audiobooks, enabling wide, non-exclusive distribution across a global network of retail, library, and subscription channels—helping authors reach listeners everywhere. In this role, they play a key part in understanding and advocating for the author experience, supporting Voices users, and ensuring their needs are clearly communicated across the team. Description What You'll Do Support the Author Partnerships Lead in managing relationships with Voices authors. Assist with day-to-day account management activities, including ongoing processes for specific author accounts. Coordinate with internal teams on Voices wide or author specific issue resolution, and escalate to Author Partnerships Lead as needed. Manage delivery of small projects for author account management function. Acts as the primary interface with the support team in relation to support requests. Provide administrative support, including event planning, data entry, and correspondence. Support the Voices team with author conferences. Lead account management for a portfolio of mid-tier authors, strengthening partnerships to increase engagement, retention, and catalog revenue. Partner with cross-functional teams to drive initiatives that improve the Voices platform and author experience. Who You Are An excellent communicator who builds strong, trust-based relationships with partners and teammates. Highly organized and detail-oriented - you keep work accurate, structured, and on track. Comfortable using tools like Microsoft Office and CRM or support platforms in your day-to-day work. A collaborative team player who enjoys working cross-functionally with authors, retailers/libraries and internal teams. A proactive problem-solver who takes ownership and follows through. Adaptable and energized by working in a fast-paced, evolving environment. Curious and motivated to learn about the audiobook self-publishing space and independent authors. Strong interpersonal presence - approachable, friendly and engaging. Passion for audiobooks, storytelling, and supporting authors. Willing and able to travel as needed. Nice to Have: Bachelor's degree in Business, Communications, Media, or related field. Familiarity with digital medial distribution, particularly audiobooks. Why You'll Love Joining Us Work at the intersection of storytelling and technology. Learn the audiobook business from the inside with room to grow. Opportunity to join and learn from a team of passionate builders who roll up their sleeves in an INventive, INvested, INspired, and INtentional way. About the Company INaudio is the engine powering the audiobook ecosystem - an independent, trusted partner providing the technology and infrastructure that brings audiobooks to life. We enable publishers, independent authors, and retailers to thrive. Don't see a role that fits? Drop us a line to [email protected] .