Job Description
Mediaocean is a leading platform in the advertising industry that connects media, technology, and data. As a Partner Success Associate, you will manage daily partner needs, troubleshoot issues, and enhance partner satisfaction while supporting onboarding and project management activities. Responsibilities You’ll assist with onboarding agency and customer teams, guide them as they learn the platform, and help them understand how to get the most out of it Support daily project management activities, including implementation tasks, QA, and reporting needs across Local TV, Radio, National TV, and Digital campaigns Organize and facilitate internal and external meetings by preparing agendas, capturing detailed notes, and driving follow-ups to ensure progress Build and nurture strong relationships with assigned partners and agency teams to support long-term success and collaboration Create and maintain comprehensive account documentation—such as billing information, technical specs, contacts, and business goals—ensuring accuracy, organization, and visibility across cross-functional teams Participate in strategic discussions and workshops with assigned clients and agency stakeholders Assist with Salesforce maintenance, monthly pacing reviews, and billing processes for your assigned accounts Uphold process workflows and SLAs to ensure consistent and reliable delivery for internal and external teams Support clear, timely communication to keep stakeholders informed and aligned on expectations Skills Motivated, eager to learn, and excited about the advertising space and helping partners succeed A clear and friendly communicator who can build trust and positive relationships with both partners and internal teams Organized and attentive to detail, with the ability to manage multiple tasks and follow through reliably Curious and proactive, willing to dive into new technical and business concepts to better support partners and solve problems Comfortable keeping documentation up to date and learning tools like Salesforce, Smartsheet, Zendesk, and Jira as part of daily workflows A collaborative team player who enjoys working in fast-paced environments and learning from a variety of perspectives Ability to support go-to-market efforts, improving processes, and helping drive adoption of new solutions Focused on contributing to meaningful outcomes that create value for partners and the organization Experience with web service tools, such as Postman Benefits Open Paid Time Off (PTO) Flexible schedule Company holidays 12 weeks of paid parental leave (after 6 months of employment) Competitive salary Full benefits package starting on your first day Referral bonuses Recognition awards 401(k) with company match Company HSA contribution up to $2,400 Medical/Dental/Vision/Pharmacy Health Savings Account (HSA)/Flexible Spending Account (FSA) Mental health support Life & Disability insurance Family planning & fertility benefits Pet insurance Legal & ID theft protection Retirement planning Medicare assistance Employee Assistance Program (EAP) Professional training/Tuition reimbursement Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York) Wellness Seminars (physical, mental, financial, social) Opportunities to compete in companywide health challenges with prizes Professional development with a dedicated Talent Development team Employee Resource Groups (ERGs) Philanthropy & awareness programs Mentorship programs In-office and virtual events & celebrations Various volunteer & donation opportunities Innovative and collaborative work environment Enjoy fresh bagels and company-paid lunches in-office twice a week Company Overview Mediaocean provides software platforms for the advertising community. It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is