Job Description
SpotOn is a company focused on providing independent restaurants with the tools they need to succeed in a competitive market. The Associate Client Success Partner will manage a portfolio of Core Accounts, driving client retention and satisfaction through engagement strategies and collaboration with internal teams. Responsibilities Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns Monitor account health and respond promptly to support inquiries or issues Execute adoption campaigns and proactive check-ins to maintain satisfaction Identify potential upsell or cross-sell opportunities through standardized programs Promote additional SpotOn solutions to increase adoption across accounts Partner with internal teams (Product, Implementation, Support) to deliver consistent client experiences Escalate complex issues to senior CSPs when needed Maintain accurate account records and engagement metrics Use dashboards and reporting tools to track adoption and retention outcomes Skills Proven ability to manage high-volume client accounts effectively Strong communication and customer service skills Familiarity with SpotOn tools (Salesforce, HUB, Tableau, Metabase) Understanding of adoption campaigns and low-touch engagement strategies Ability to follow standardized processes and operational procedures 1 year of professional experience in customer success or related roles Experience in fintech or SaaS environments preferred Company Overview SpotOn provides mobile payment technology and a management system for restaurants and small businesses. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is