Job Description
Empower businesses to succeed! Sastrify is building the future of software management. Our AI-powered platform helps IT, Procurement, and Finance teams discover, acquire, and optimize their software landscape. Launched in 2020 and backed by leading venture capital investors like FirstMark (who also supported Airbnb, Shopify, and Pinterest), we already serve hundreds of clients globally, including forward-thinking tech leaders such as TeamViewer, sennder, tonies, and On. Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference. As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world. While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will gain deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer. Your primary mission is to build lasting relationships with our existing partners. While you drive growth through expansion, your core responsibility is to ensure long-term retention and satisfaction, acting as a trusted advisor for our clients. You’ll be working closely with Sven Lackinger , our CEO and Co-Founder. What you’ll do as our Account Manager (m/f/d) Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: drive growth through expansion and ensure long-term retention. Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth. Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement. Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required. Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices. Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance. Strategic Growth (Expansion): You identify potential for upselling and cross-selling within your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners. Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities. Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.