Job Description
Summary: SIXT is a globally leading mobility service provider, and they are seeking a Customer Service Agent to enhance customer engagement and manage vehicle operations at JFK Airport. The role involves welcoming customers, ensuring a smooth rental process, and maintaining vehicle conditions to provide an exceptional rental experience. Responsibilities: - You welcome all customers upon arrival and gather feedback to improve their future rental experience - You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels - You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process - You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location - You work in various weather conditions and are willing to take on additional tasks to support business needs Required Qualifications: - You have a high school diploma or GED - at least 1 year of customer service experience - You are at least 18 years old - hold a valid driver's license with a clean driving record - are authorized to work in the United States without requiring sponsorship - You possess basic computer navigation skills - are familiar with Microsoft Office applications - You can work 40 hours per week, including day or evening shifts - are open to travel (5-10%) - You are willing to wear a company uniform Preferred Qualifications: - speaking other languages is a plus Required Skills: Basic Computer Navigation, Microsoft Office, Customer Service Benefits: Enjoy healthcare coverage (medical, dental, vision), Life insurance, Critical illness, Hospital indemnity, Pet insurance, 401k plan, PTO, Sick leave, Time and a half for working on public holidays, Bonus plan based on performance, Employee Assistance Program, Employee-only rental rates, Exclusive discounts for employees, Uniform with weekly dry cleaning