Job Description
New York Life is a Fortune 100 mutual company with a legacy of purpose and integrity. They are seeking a Cross-Channel Operations Associate to support the coordination and execution of enterprise communications across internal digital platforms, ensuring timely and accurate communication delivery. Responsibilities Support cross-channel preparation and activation of approved communications across internal digital platforms, coordinating with channel owners to ensure timely deployment Maintain centralized oversight of intake, approvals, and milestone tracking, identifying workflow bottlenecks to support alignment and execution Publish and update approved content within digital platforms in accordance with established templates and governance standards Ensure content accuracy, formatting consistency, and compliance with brand and accessibility guidelines prior to distribution Update project status and track milestones within internal project management tools Support intake workflows and maintain visibility into publishing timelines across digital channels Assist with coordination of approvals and cross-channel scheduling Maintain organized records of assets, versions, and publishing history Provide overflow execution support during high-volume periods Step in to support critical publishing functions during team capacity gap Support packaging campaigns across multiple channels Assist with readiness and sequencing Provide overflow support during high-volume periods Format and prepare editorial content for digital distribution across email, intranet, and signage Embed images, links, and multimedia assets within templates Make light formatting adjustments to ensure clear presentation Assist in gathering basic engagement metrics across channels Help prepare simple reporting summaries for internal review Support documentation of workflows and publishing standards Skills 0-2 years of experience in communications, digital publishing, marketing, or related field Exposure to email platforms, content management systems, or digital publishing tools (e.g., Staffbase, Interact Software & Appspace) Strong attention to detail and organizational skills Ability to follow structured processes and meet deadlines Comfort working in a fast-paced, collaborative environment Willingness to support time‑sensitive or critical communications during extended coverage periods, as needed Basic understanding of digital engagement metrics Familiarity with HTML or formatting tools Benefits Leave programs Adoption assistance Student loan repayment programs Company Overview For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. It was founded in 1845, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is