Job Description
At arenaflex, we're revolutionizing the way we approach customer logistics and supply chain management. As a seasoned Customer Logistics Analyst, you'll play a pivotal role in driving business growth, improving customer satisfaction, and optimizing logistics efficiencies for arenaflex and Walmart. If you're a data-driven problem solver with a passion for supply chain optimization, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions for the retail and consumer goods industry. With a strong focus on customer satisfaction and supply chain excellence, we're committed to delivering exceptional results for our partners. Our team of experts is dedicated to staying ahead of the curve, leveraging cutting-edge technology and data analytics to drive business growth and improve operational efficiency. **Responsibilities** As a Customer Logistics Analyst, you'll be responsible for: * Performing in-depth analysis within the arenaflex route to market system to ensure optimal cost and service targets for Walmart and Sam's. * Conducting transactional level analysis to create actionable insights for order trends and improvements, driving business growth and customer satisfaction. * Analyzing the order to cash value chain to determine impacts on cost, service, and waste, identifying opportunities for optimization and improvement. * Collaborating with Walmart and Sam's to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins. * Creating and presenting relative period KPI metrics to senior management and sales to ensure organizational alignment and drive business growth. * Analyzing, validating, manipulating, and interpreting complex data from cross-functional partners to develop solutions and optimization opportunities. * Leading cross-functional teams to improve OTIF and SQEP targets and reduce fines, driving operational efficiency and customer satisfaction. * Collaborating with customer and MDM team to drive robust customer and product data governance and ensure data synchronization with customer using our industry standards. * Analyzing internal and external data sets to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve. * Addressing all ad hoc customer-related issues and analysis requests as they arise, providing exceptional customer service and support. * Developing strong relationships with sales to ensure all needs are met, driving business growth and customer satisfaction. * Developing appropriate and clear metrics across all key performance indicators (KPIs) for channel to ensure strong performance management and drive business growth. * Becoming a Retail Link SME for the organization, providing expert knowledge and support to drive business growth and customer satisfaction. **Requirements** To succeed in this role, you'll need: * A degree in business, supply chain, engineering, or an equivalent combination of education and experience. * 2-5 years of work experience, with strong business and broad supply chain acumen, including the end-to-end order management process. * Experience managing and connecting large, complex data sets, with a strong understanding of data analytics and visualization. * Experience creating visual analytics, particularly with Microsoft Power BI, and advanced experience in Excel (VLOOKUP, Pivot Tables, Charts, Graphs minimum required). * Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus), with a strong understanding of order management, customer service, and customer fulfillment. * Collaborative planning, forecasting, and replenishment a plus, with advanced knowledge and skill with Microsoft Office Suite. * Ability to lead and manage multiple projects simultaneously and operate cross-functionally, with a strong commitment to continuous improvement. * Skilled in analytical thinking and data-based decision-making, with a strong focus on outcome-driven results. **Benefits** As a valued member of the arenaflex team, you'll enjoy: * Medical, dental, and vision plans to support your health and well-being. * Employer match 401k and profit sharing plan to help you save for the future. * Employee stock purchase plan to give you a stake in the company's success. * Opportunities for career growth and development, with a strong focus on continuous learning and improvement. **Why join arenaflex?** At arenaflex, we're passionate about delivering exceptional results for our customers and partners. We're committed to creating a culture of innovation, collaboration, and continuous improvement, where our employees can grow and thrive. If you're a motivated and results-driven professional with a passion for supply chain optimization, we want to hear from you. Apply now to join our team and be part of something amazing! Apply for this job