Job Description
At arenaflex, we're dedicated to delivering exceptional learning experiences that empower individuals to achieve their goals. As a leading provider of computer-based testing solutions, we're committed to helping millions of people around the world validate their skills and knowledge. We're now seeking an experienced Customer Service Technician to join our team and provide top-notch technical support to our test centers and clients. **About arenaflex** arenaflex is a business of Pearson, the world's leading learning company with a global reach and market-leading businesses. We're listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We're the world's lifelong learning company, and we're passionate about making a difference in people's lives. **Job Summary** As a Customer Service Technician, you'll be the first point of contact for technical support calls related to our VUE Testing System software installation and operation in test centers across the globe. You'll provide breathtaking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in our incident management system. You'll also assist with the installation and configuration of new hardware and software, support test centers with the installation and use of our VUE Testing System software, and provide technical support to both internal and external customers via phone, email, incidents, instant messaging, or on-site support. **Key Responsibilities** * Provide first-level technical support to Pearson VUE's test centers and clients via phone, email, incidents, instant messaging, or on-site support. * Assist with the installation and configuration of new hardware and software, as required. * Support test centers with the installation and use of our VUE Testing System software. * Assist test centers with the periodic rollout of software updates. * Provide technical hardware/software support to both internal and external customers. * Assist with the setup and/or technical support of client testing events. * Assist with other duties/projects as assigned. **Scope and Impact of Job** * The first point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe. * Provides breathtaking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system. * Assists with the installation and configuration of new hardware and software, as required. * Supports test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support. * Assists test centers with the periodic rollout of software updates. * Technical Support to Pearson VUE's Customers. * Provides technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging, or on-site support. **Testing Events** * Assist with the setup and/or technical support of client testing events. **Other Responsibilities** * Assist with other duties/projects as assigned. **Qualifications** * Associate degree in computers (preferred) * 1-2 years' experience in Windows Application support * Customer Service experience required * A+ certification preferred **Skills, Knowledge, and Abilities** * Proficient in the use of Windows 10 and Windows Server * Understanding and troubleshooting of basic Network configurations * Ability to troubleshoot and resolve hardware issues * Excellent listening, oral, and written communication skills * Effective planning and prioritizing skills * Strong customer service and follow-up skills * Ability to work in a team environment * Adaptability and comfortable to change * Strong attention to detail **Schedule and Work Setup** * Monday to Friday, 6:00 am to 9:00 pm CT (40 Hours/Week) * Work from home with Pearson supplied hardware and support. (Employees are responsible for securing reliable internet.) **Compensation** * The minimum full-time salary starts at $26.00 hourly pay rate. * Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. * As required by California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws. * This position is not bonus eligible, and information on benefits offered is here. **How to Apply** Applications will be accepted through September 17, 2025. This window may be extended depending on business needs. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. **Who We Are** At arenaflex, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We're the world's lifelong learning company, and we're passionate about making a difference in people's lives. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. **Reasonable Accommodations** If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected]. Apply for this job