Job Description
- *Unlock Your Potential in a Fast-Growing Scientific Data and AI Cloud Company** Are you a seasoned software engineer with a passion for delivering exceptional customer experiences? Do you thrive in a collaborative environment where innovation and continuous improvement are encouraged? If so, we invite you to join arenaflex, the Scientific Data and AI Cloud company, as a Senior Software Engineer - Customer Engineering. **About arenaflex** arenaflex is revolutionizing the scientific data and AI landscape by designing and industrializing AI-native scientific data sets. Our cutting-edge solutions bring to life next-gen lab data management, scientific use cases, and AI-enabled outcomes. As the category leader in this vital market, we're generating more revenue than all other companies combined. Our growth is fueled by strategic partnerships with industry giants, including [insert company names], who have converged on arenaflex as the de facto standard. **Our Culture** At arenaflex, we're not just building a company - we're building a community. Our culture is built on the principles outlined in the Tetra Way letter, authored by our co-founder and CEO, Patrick Grady. This letter serves as a guiding light for our values and ethos, and we encourage you to carefully review it as part of your candidacy. We're a team of innovators, thinkers, and doers who are passionate about making a meaningful impact. If you're looking for a workplace where you can grow, learn, and thrive, then arenaflex is the perfect fit for you. **What You'll Do** As a Senior Software Engineer - Customer Engineering at arenaflex, you'll be responsible for: * Working closely with customers to address technical issues, investigating end-to-end stability, scale, and performance issues reported by arenaflex customers * Driving issues to resolution and/or identifying workarounds to unblock customers, either individually or by partnering with product and engineering teams * Simulating customer issues in lab to reproduce performance & scalability issues, increasing product reliability * Serving as the steward of the customer support to the engineering escalation process, streamlining communication with customer success, triaging, extracting, and documenting relevant information * Developing tools, scripts, benchmarks, and documentation to scale yourself individually and help customer support diagnose, troubleshoot, extract relevant information, and in cases, fix issues to reduce mean time to resolution **Requirements** To succeed in this role, you'll need: * 7+ years of experience with a proven track record of excellence in Performance, Scale, Resiliency, and Customer Support * Experience resolving technical support issues and escalations efficiently * Troubleshooting experience with API and various types of integration at scale in AWS * Experience with CloudNative platforms and applications, Micro-services, Docker, and SaaS deployments * Experience with at least two of the following technologies: Databases, NoSQL, Kafka/Queueing Service, or Elastic Search * Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go, or Java * Demonstrated experience of debugging software reliability issues in a distributed environment * Excellent interpersonal and communications skills, with a strong ability to work independently and take initiative * Strong familiarity with using CRMs like Zendesk or Salesforce * Bachelor's degree in engineering or a technical-related field **What We Offer** As a Senior Software Engineer - Customer Engineering at arenaflex, you'll enjoy: * Competitive salary and equity in a fast-growing company * Supportive, team-oriented culture of continuous improvement * 100% employer-paid benefits for all eligible employees * 401K * Generous paid time off (PTO) * Flexible working arrangements - remote work + Boston office as needed **Join Our Team** If you're a motivated, innovative, and customer-focused software engineer who is passionate about delivering exceptional experiences, then we invite you to join our team at arenaflex. Apply now to take the first step towards a rewarding career in a fast-growing scientific data and AI cloud company. **Apply Now** Apply for this job