Job Description
At arenaflex, we're revolutionizing the way people manage their digital lives. As a leader in password and identity management, we're committed to making it easier to log into life and work. With a trusted platform used by 100,000 businesses and millions of users, we're dedicated to providing advanced security with effortless access for individuals, families, small business owners, and enterprise professionals. Our mission is to protect and private – and always within reach – important credentials for our users. If you're passionate about uncovering insights, crafting compelling visual narratives, and gaining a deep understanding of business operations, we invite you to join our team as an Experienced Customer Experience Business Intelligence Analyst. This role is perfect for someone who's motivated by scale and excited about complex problem-solving. **About arenaflex** arenaflex is a high-growth, collaborative environment with inclusive teams. We're a remote-first culture that values flexibility, innovation, and continuous learning. Our compensation reflects the cost of labor across several US geographic markets, and our benefits package includes competitive pay, comprehensive health coverage, flexible Paid Time Off policies, and a range of perks and benefits that support your well-being and career growth. **The Role** As a Customer Experience Business Intelligence Analyst at arenaflex, you'll be a key player on our Customer Experience (CX) Strategy & Operations team. You'll collaborate closely with cross-functional teams, including Customer Success, Support, Community, QA, Business Intelligence, Data Scientists, and Data Engineering. This role will be instrumental in shaping data-driven decision-making across the organization. **Key Responsibilities** * Partner with stakeholders and senior leaders to understand business goals and translate them into analytical stories and solutions. * Collect, analyze, and interpret complex data sets to identify trends and patterns that inform business strategies and improve the customer experience for post-purchase customer journeys via Support and both B2B and B2C segments. * Design and build an intuitive portfolio of dashboards and reports using tools like Power BI. * Write efficient SQL queries to extract, validate, and analyze data from multiple sources. * Investigate data anomalies and work with data engineering to trace issues to source systems. * Document data tables, definitions, logic, and processes to ensure transparency and repeatability. * Support strategic initiatives with data-backed insights and recommendations. * Champion a culture of curiosity, continuous learning, and business acumen within the BI function. **What We're Looking For** * Proven experience in a BI, analytics, or business operations role. * Strong SQL skills and comfort working with relational databases. * Expertise in data visualization tools (Power BI, Tableau, or similar). * Ability to work independently, manage multiple priorities, and deliver high-quality work. * Strong communication skills with the ability to explain complex data to non-technical audiences. * A passion for understanding how the business works—not just the data behind it. * Experience working with cross-functional teams and navigating ambiguity. * Familiarity with data validation, data lineage, and collaborating with data engineering teams. **Nice to Have** * Experience in SaaS or customer experience-focused organizations. * Exposure to tools like Salesforce, dbt, Databricks, Gainsight. * Curiosity about emerging technologies and analytics trends. **Why Join arenaflex?** * Market-leading password manager * High-growth, collaborative environment with inclusive teams * Remote-first culture * Competitive compensation * Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days * Parental leave * Comprehensive health coverage, including dependents * Home office setup support * LastPass Families free account for up to 5 members * Continuous learning and development opportunities, including an annual learning stipend to invest in your growth * Peer-to-peer recognition through Motivosity * Employee Assistance Program for well-being support * Remote work stipend to support your home office needs * Short-Term or Remote-Centric Work Arrangements for added flexibility **Unlock Your Potential with Us** At arenaflex, we believe that your skills, experience, and unique perspective matter more than just checking the boxes. We're building an inclusive community that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world. If you're passionate about complex problem-solving and motivated by scale, we invite you to apply today and join our team in building the future together! **How to Apply** To apply for this exciting opportunity, please visit our website and submit your application through our online portal. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job