Job Description
Information Specialist I EntryLevel - Careers At Technical Solutions and Maintenance, Inc. Technical Solutions and Maintenance, Inc. A great place to work. Careers at Technical Solutions and Maintenance, Inc. Share with friends or Subscribe! Current job opportunities are posted here as they become available. Back To Openings Information Specialist I (Entry-Level) Location: START YOUR APPLICATION Title: Information Specialist I (Entry-Level) Location: Remote Salary: Commensurate with experience. Job Description: The Information Specialist I provides frontline customer support within a response center, handling routine inquiries and delivering accurate information related to programs, services, and resources. This role focuses on high-quality customer service and efficient resolution of standard requests. Key Responsibilities Respond to Tier 1 inquiries via phone, email, web forms, and other communication channels. Provide information using established scripts, FAQs, and reference materials. Accurately document all customer interactions in CRM systems (e.g., ServiceNow). Identify and escalate complex or specialized inquiries to senior staff or appropriate personnel. Maintain familiarity with organizational programs, services, and resources. Assist customers in navigating systems, accessing resources, and understanding processes. Support order processing, information requests, and general assistance tasks. Ensure timely responses and adherence to service standards. Contribute to updates of FAQs and knowledge base content. Follow established procedures, protocols, and customer service guidelines. Experience Requirements: Minimum 2 years of experience in customer service, information services, or related field. Basic familiarity with databases or CRM systems. Strong written and verbal communication Education Requirements: Associate�s degree or equivalent coursework required (Bachelor�s preferred). START YOUR APPLICATION Visit Our Home Page © 2026 Technical Solutions and Maintenance, Inc Applicant Tracking System Powered by