Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Ticket/Gate Agent, you'll play a vital role in ensuring our customers have a smooth and enjoyable journey with us. If you're a people person with a passion for delivering top-notch service, we want to hear from you! **About arenaflex** arenaflex is a world-leading airline that's committed to connecting people and places around the globe. Our mission is to provide safe, reliable, and exceptional air travel experiences that exceed our customers' expectations. With a strong focus on innovation, customer satisfaction, and employee development, we're constantly striving to improve and grow as a company. **Key Responsibilities** As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process. Your responsibilities will include: • Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation. • Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds. • Operating loading bridges. • Opening, closing, and securing aircraft doors. • Escorting unaccompanied minors and disabled passengers throughout the airport. • Providing exceptional customer service and resolving any issues that may arise during the check-in and boarding process. **Scheduling and Work Environment** Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport environment is fast-paced and dynamic, requiring flexibility and adaptability. **Benefits and Perks** At arenaflex, we believe in sharing our success with our employees. Our comprehensive benefits package includes: • Competitive salary, industry-leading profit-sharing program, and performance incentives. • 401(k) with generous company contributions up to 9%. • New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). • In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. • 10 paid holidays per calendar year. • Birthing parents are eligible for 12-weeks of paid maternity/parental leave. • Non-birthing parents are eligible for 2-weeks of paid parental leave. • Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance benefits. • Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. • Domestic and International space-available flight privileges for employees and eligible family members. • Career development programs to achieve your long-term career goals. • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. • Recognition rewards and awards through the platform Unstoppable Together. • Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. **What You Need to Succeed** To be successful in this role, you'll need to possess: • Consistently prioritizes safety and security of self, others, and personal data. • Embrace diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. • Proficiency in English. • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. • Possess basic digital literacy. • Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. • Pass a Customer Service Assessment. • Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal. **What Will Give You a Competitive Edge** While not required, having the following qualifications will give you a competitive edge: • Previous customer service experience in a fast-paced environment. • Knowledge of airline operations and procedures. • Ability to work in a team environment and provide support to colleagues. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex. Why Join arenaflex? At arenaflex, we're committed to creating a workplace culture that values diversity, inclusion, and employee development. Our employees are our greatest asset, and we strive to provide a work environment that's supportive, collaborative, and fun. If you're looking for a career that will challenge you, inspire you, and reward you, we want to hear from you! Our Values At arenaflex, we live by a set of core values that guide our actions and decisions: • Care: We care about our customers, our employees, and our communities. • Integrity: We operate with integrity, honesty, and transparency in all our interactions. • Resilience: We're adaptable, flexible, and resilient in the face of change and uncertainty. • Servant Leadership: We put our customers and employees first, always striving to exceed their expectations. Our Commitment to Diversity and Inclusion At arenaflex, we believe that diversity and inclusion are essential to our success. We're committed to creating a workplace culture that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. We strive to provide equal opportunities for all employees and to create a work environment that's free from bias and discrimination. Our Benefits and Perks At arenaflex, we believe in sharing our success with our employees. Our comprehensive benefits package includes: • Competitive salary, industry-leading profit-sharing program, and performance incentives. • 401(k) with generous company contributions up to 9%. • New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). • In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. • 10 paid holidays per calendar year. • Birthing parents are eligible for 12-weeks of paid maternity/parental leave. • Non-birthing parents are eligible for 2-weeks of paid parental leave. • Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance benefits. • Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. • Domestic and International space-available flight privileges for employees and eligible family members. • Career development programs to achieve your long-term career goals. • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. • Recognition rewards and awards through the platform Unstoppable Together. • Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. How to Apply If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex. Apply for this job