Job Description
- *Job Summary:** Join arenaflex, a leading third-party administrator providing business process outsourcing for insurance carriers, as an Experienced Customer Service Representative – Call Center. As a key member of our team, you will provide prompt, courteous customer service, meeting or exceeding service standards. You will utilize applicable policy forms, insurance law, and internal procedures to answer inquiries and process requests from customers. If you have a passion for delivering exceptional customer experiences and are looking for a rewarding career in a dynamic and innovative environment, we encourage you to apply. **About arenaflex:** arenaflex, an Integrity partner, is a third-party administrator providing business process outsourcing for insurance carriers. Formed in 2002, arenaflex administers policies for insureds residing all across the United States. Our team is dedicated to providing exceptional customer service, and we are committed to helping our customers achieve their goals. **Primary Responsibilities:** As an Experienced Customer Service Representative – Call Center, you will be responsible for: * Answering incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/insured about the status of a policy or any other question they may have. * Placing outgoing calls to provide or obtain information. * Documenting all calls while in progress using the online documentation program. * Transferring or referring misdirected calls to the appropriate individual, department, or offices outside the company, using approved transfer and referral techniques. * Processing customer requests using internal and client-mandated procedures. * Producing correspondence to customers using approved letters. Fully documenting policy file or image system with all related material to leave a clear and concise audit trail. * Efficiently processing the Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards. * Communicating openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts. **Primary Skills & Requirements:** To be successful in this role, you will need: * A high school diploma or GED equivalent. * Insurance background preferred. * Up to 2 years of proven customer support experience. * Strong phone contact handling skills and active listening. * Familiarity with Microsoft Office products. * Ability to adapt and respond to different types of people and tasks. * Excellent communication and documentation skills. * Ability to multi-task, prioritize, and manage time effectively and efficiently. * Reliable transportation and the ability to be punctual and dependable. **Benefits Available:** As an arenaflex employee, you will enjoy a comprehensive benefits package, including: * Medical/Dental/Vision Insurance * 401(k) Retirement Plan * Paid Holidays * PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability **About Integrity:** Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead. **Why Join arenaflex?** Joining arenaflex means being part of a dynamic and innovative team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to start a career in a family-like environment that is rewarding and cutting-edge. Our team is passionate about helping our customers achieve their goals, and we are committed to providing a supportive and inclusive work environment. **Career Growth Opportunities:** arenaflex offers a range of career growth opportunities, including: * Professional development and training programs * Mentorship and coaching * Opportunities for advancement and promotion * A dynamic and innovative work environment **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that is supportive, inclusive, and respectful. Our team is passionate about delivering exceptional customer experiences, and we are dedicated to providing a workplace that is safe, healthy, and enjoyable. **Compensation and Perks:** arenaflex offers a competitive compensation package, including: * Competitive salary * Comprehensive benefits package * Paid holidays and PTO * Community Service PTO * FSA/HSA * Life Insurance * Short-Term and Long-Term Disability **How to Apply:** If you are a motivated and customer-focused individual who is looking for a rewarding career in a dynamic and innovative environment, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job