Job Description
Join arenaflex, a fast-growing fintech startup, as we revolutionize the way people manage their wealth. We're seeking an experienced Customer Support Executive to join our team of talented professionals who share our passion for delivering exceptional customer experiences. **About arenaflex** arenaflex is building the wealth super app of the future, an innovative platform that empowers users to effortlessly build their long-term wealth across savings, investments, and pensions. Our mission is to make our customers wealthy, and we're committed to breaking down barriers to make investing accessible to everyone. **What You Can Expect to Be Doing** As a Customer Support Executive at arenaflex, you'll be the face of our brand, providing top-notch support to our customers through various channels, including live chat, email, and social media. Your primary responsibilities will include: * Dealing with customer queries and resolving issues in a timely and professional manner * Troubleshooting technical issues and optimizing user experience * Reporting bugs and UX issues to other members of the team * Active participation in app growth and development * Collaborating with cross-functional teams to ensure seamless customer experiences **What We're Looking For** We're seeking a highly motivated and customer-centric individual who can: * Get their head around complex systems quickly * Juggle and prioritize multiple tasks with ease * Remain calm under pressure * Provide friendly and engaging support to customers * Demonstrate a commitment to delivering exceptional customer experiences * Possess a genuine interest in arenaflex and our mission to build the wealth super app of the future **What We're Really Looking for** We're not just looking for someone with technical skills; we want a real person with interests outside of work to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even a Twilight fan-fiction writer – we don't care! What matters most is that you're passionate about delivering exceptional customer experiences and share our values of accountability, boldness, and collaboration. **Perks and Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * £15,238 per annum * Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary * Workplace pension scheme with a 5% employer contribution * Private medical insurance (medical history disregarded) * Employee Assistance Programme * Cycle to work scheme * Season ticket loan * Free arenaflex X subscription for UK-based employees * Flexible working arrangements * 28 days holiday plus bank holidays, plus the days between Christmas and New Year * Annual training budget for courses, workshops, or conferences to help you advance your career * £30 per month arenaflex Fitness Benefit to suit your Mental/Physical Wellbeing * Company laptop * Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility, and skills in a high-growth fintech startup **Our Interview Process** Our interview process typically involves: 1. Video screen with someone from our Talent team 2. Short take-home test 3. Video interview with the hiring manager & Team Lead 4. Final interview with VP of Customer Support **Why Join arenaflex?** arenaflex is a dynamic and inclusive workplace where you'll have the opportunity to grow your career, develop your skills, and make a real impact on our customers' lives. We're passionate about diversity and inclusion, and we encourage applications from people of all backgrounds and industries. **Equal Opportunities** We're committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all ages, ethnicities, genders, sexual orientations, religions, disabilities, and caring responsibilities. **Note to Agencies** arenaflex does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. We will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. **How to Apply** If you're passionate about delivering exceptional customer experiences and share our values, please submit your application through our website. We can't wait to hear from you! Apply for this job