Job Description
6-month secondment Lead end‑to‑end delivery of priority Retail transformation programs and roadmaps Improve banker capability and tools to reduce complexity and support better customer conversations Partner closely with senior stakeholders to deliver strong customer and commercial outcomes Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. In the role of Director, Commercial Management , you will join Paul G Meuli and the Commercial Management, Retail Banking team that’s doubling down on customer obsession, moving with speed, keeping it simple, owning it, winning together. Each day, you’ll go above and beyond to: Lead end‑to‑end delivery of priority Retail transformation initiatives aligned to Personal Banking strategy Own the planning, sequencing and delivery roadmap to simplify banker experience and ways of working Drive improved banker capability and tools to support better customer conversations and outcomes Partner with senior leaders across Retail, Technology, Data, Finance and Risk to deliver agreed outcomes Ensure delivery discipline, managing dependencies and risks to achieve milestones and benefits We’re looking for the best and brightest to deliver for our customers. You’ll need: Significant experience delivering complex change in Retail or Banking environments, with a strong product background Strong commercial acumen with the ability to balance customer, colleague and business outcomes Demonstrated ability to engage and influence senior stakeholders across multiple functions Proven strength in planning, prioritisation and execution across multiple initiatives Tertiary qualifications in Business, Finance, Banking or a related discipline (preferred) We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options. Build your career with NAB At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply. Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role. Looking for career advice? We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path. We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying. If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.