Job Description
At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together. If you're passionate about working on complex technical problems, have a strong understanding of modern infrastructure and streaming technologies, and enjoy a fast-paced environment, we want to hear from you. As a Senior Customer Success Technical Architect at arenaflex, you'll have the opportunity to build broad experience with our data streaming platform, work with a variety of organizations, and make a real impact on our customers' success. **About the Role:** We're searching for a Senior Customer Success Technical Architect to join our team at arenaflex. As a trusted technical advisor and advocate, you'll work closely with our customers to ensure their success, retention, and expansion. You'll provide technical guidance, including best practices, for our data streaming platform and partner with cross-functional divisions such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives. **Key Responsibilities:** * Champion and advocate for the customer within arenaflex, leveraging learned technical insights and perspective while coordinating between Sales, Product, Services, Support, and Training teams to drive technical success. * Identify customer technical objections and develop strategies to address those blockers to adoption. * Proactively support customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design. * Guide customers up the data streaming maturity curve through recommendations on advanced technical topics such as data mesh, stream processing, utilization optimization, and performance tuning. * Develop and present periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management. * Document and transfer knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers. * Leverage knowledge of your customer environments and use cases to influence the roadmap of arenaflex products. * When necessary, roll up your sleeves and dig in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering. **What You Will Bring:** * Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience. * Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers. * Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment. * Excellent interpersonal and communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas. * Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention. * Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context. * Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure). * Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.). * Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.). * Experience with Java Virtual Machine (JVM) tuning and troubleshooting. * Experience with operating Linux, knowing how to configure, tune, and troubleshoot both RedHat and Debian-based distributions. * Ability to learn new technologies quickly, as well as a strong interest in doing so! **What Gives You an Edge:** * arenaflex Developer or Administrator certifications ( * Experience with Apache Kafka and Apache Flink. * Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. **Ready to Build What's Next? Let's Get in Motion.** At arenaflex, we're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. If you're passionate about working on complex technical problems, have a strong understanding of modern infrastructure and streaming technologies, and enjoy a fast-paced environment, we want to hear from you. Apply to this exciting opportunity today and join our team at arenaflex! Apply for this job