Job Description
Join arenaflex, a forward-thinking company that values diversity, inclusivity, and remote work, as a Part-time Customer Support Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, working closely with our customers to resolve their queries and provide top-notch support. **About arenaflex** arenaflex is a remote-first company that believes in the power of diversity and inclusivity. We see our differences as a strength, and we strive to create a workplace where everyone feels valued and empowered to contribute. Our mission is to revolutionize the way people connect and collaborate, and we're looking for talented individuals like you to join our journey. **The Role** As a Part-time Customer Support Advisor, you will be responsible for providing exceptional support to our customers, working remotely and flexibly around your commitments and life. You will be part of a dynamic team that is passionate about delivering outstanding customer experiences and driving business growth. **Key Responsibilities** * Answering Tier 1 and Tier 2 customer support queries from our customers, including troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of arenaflex * Providing training and support with Tier 2 support tickets during your training * Assisting in improving customer support processes and documentation, such as adding new templates and workflows * Documenting and sharing customer feedback on improvements and feature requests * Getting involved in arenaflex's social and cultural ways of working * Responding to around 20 customer queries per day, ranging from troubleshooting problems to helping customers understand how to get the most out of arenaflex * Joining support meetings and discussions around recurring issues and solutions * Helping our team find new ways of offering support, such as introducing new tagging and templates * Identifying customer feedback or issues that need to be shared with the team **Characteristics of a Successful Candidate** * You never sacrifice quality for quantity and approach every customer interaction with empathy and care * You're comfortable interacting with customers from all nationalities, cultures, and walks of life * You have solid typing skills and bring an authentic, human tone to your written communication * You've worked remotely in the past in some capacity and understand the pros and cons of working in a distributed team * You're a problem solver by nature and aren't afraid to seek out answers or solutions independently * You keep a keen eye out for ways to improve customer experience and outcomes **Scope of Work** * Answering customer support queries from our Free, Pro, and Business customers * Providing training and support with Tier 2 support tickets during your training * Assisting in improving customer support processes and documentation * Documenting and sharing customer feedback on improvements and feature requests * Getting involved in arenaflex's social and cultural ways of working **Day-to-Day of the Role** * Responding to around 20 customer queries per day, ranging from troubleshooting problems to helping customers understand how to get the most out of arenaflex * Joining support meetings and discussions around recurring issues and solutions * Helping our team find new ways of offering support, such as introducing new tagging and templates * Identifying customer feedback or issues that need to be shared with the team **How We Will Measure Your Success** * Quality of responses * Volume of tickets answered * Number of replies per resolve * Customer Satisfaction rating **What We Offer** * A competitive flat rate of $23 per hour globally, £17 per hour for UK candidates, and €20 for European candidates * Standard 10 hours per week * Opportunities for career growth and professional development * A dynamic and inclusive work environment * Flexible working arrangements to suit your needs * Access to cutting-edge technology and tools * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Background Checking** arenaflex performs background checks on certain roles. For more information about how and why we carry out background checks, please visit our website. If you have any questions or concerns, please don't hesitate to reach out to our careers team at [email protected]. **Legitimate Posting** If you're reading this role advertised on a website that isn't arenaflex's official careers page, please be aware that the role may be closed for new applications. Our careers team is always on hand to answer questions, so please don't hesitate to reach out to [email protected]. Apply for this job