Job Description
At arenaflex, we're revolutionizing the construction industry by transforming the way commercial construction companies buy their materials. Our innovative approach is making buildings cheaper and easier to build, and we're looking for a driven, strategic Customer Success Manager to join our team. As a key member of our customer success organization, you'll own a critical segment of our customer base, driving adoption, delivering customer outcomes, and leading all renewal and expansion efforts. **About arenaflex** arenaflex is a fast-growing construction technology company founded in 2018. We're passionate about making a significant impact on the construction industry, which accounts for $10 trillion in global spend annually. Our mission is to bring innovation to the way materials are bought and sold, and we're committed to delivering exceptional customer experiences. **The Role** We're seeking an experienced Customer Success Manager to join our team and own a portfolio of ~70 accounts, representing $1.5M–$2M in Annual Recurring Revenue (ARR). As a Core CSM, you'll be responsible for: * Owning the customer relationship post-onboarding, delivering consistent customer value while protecting/growing ARR * Owning a quarterly renewal and expansion target, expertly navigating pricing conversations, scope changes, upsell opportunities, and contract execution * Acting as the trusted advisor for your customers, aligning arenaflex's value to each customer's evolving business goals * Leading regular business reviews and strategic touchpoints, including executive check-ins and Annual Business Reviews * Monitoring product adoption and usage signals, proactively spotting risks and acting decisively to retain/expand your accounts * Guiding customers through change management, onboarding new teams or locations, and rolling out new modules or workflows * Championing customer feedback and partnering cross-functionally with Product, Support, Marketing, and Engineering to improve the customer experience and execute on feedback loops * Maintaining clean, accurate forecasts and data using Salesforce and other internal arenaflex tools, leading to scalable, repeatable success and an interdepartmental single source of truth * Contributing to internal process improvements and scaling initiatives for the Core CSM motion **About You** You're a strong relationship manager who loves owning the full customer lifecycle, especially the commercial part. You're strategic and thoughtful, but not afraid to roll up your sleeves to get things done. You're comfortable balancing a large portfolio, prioritizing effectively, and advocating fiercely for your customers and your business goals. **What You Bring** * 3–6+ years in a customer-facing SaaS role (CSM, Account Manager, Renewals Manager, etc.) * Direct experience owning renewals and expansion quotas, with a proven track record of hitting/exceeding NRR/GRR goals, ideally in a high-volume or mid-market environment * Strong commercial acumen – you're confident in negotiations, pricing conversations, and driving upsell * Experience presenting to stakeholders across a range of roles – from field-level users to executives. You understand how to navigate complex customer orgs, align said stakeholders, and connect product value to business outcomes * Cross-functional influence, you collaborate well across Sales, Product, Onboarding, and Marketing to drive results * High EQ and a relationship-first mindset – you build trust fast and advocate for both customer and company outcomes * Familiarity with Salesforce, Stripe, DocuSign, and Google Suite * Strong written and verbal communication skills with the ability to synthesize and share insights clearly * Organized and self-directed, with a bias toward action and continuous improvement * Bonus: familiarity with the construction industry or construction technology **What You Care About** * Customer Outcomes: You're obsessed with helping customers get results and realize value from arenaflex * Ownership: You take full accountability for your book – from product adoption to revenue growth * Clarity: You simplify the complex and bring structure to ambiguity * Impact: You prioritize what matters, move quickly, and deliver measurable results **Compensation & Logistics** * This role is remote and open to candidates in the US or Canada. Occasional travel may be required (e.g., team offsites or strategic customer visits) * Total Compensation Range: $85,000 – $100,000 local currency (Includes base salary + on-target variable; final offer based on experience and location) * arenaflex values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. **Why Join arenaflex?** * arenaflex is a fast-growing company with a strong mission and values * You'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the construction industry * You'll be responsible for owning a critical segment of our customer base, driving adoption, delivering customer outcomes, and leading all renewal and expansion efforts * You'll have the opportunity to contribute to internal process improvements and scaling initiatives for the Core CSM motion * You'll receive a competitive compensation package, including a total compensation range of $85,000 – $100,000 local currency **How to Apply** If you're a motivated and strategic Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job