Job Description
Join the Future of Commerce with arenaflex! At arenaflex, we're revolutionizing the way people shop, buy, and discover the things they love. As the largest livestream shopping platform in North America and Europe, we're re-defining e-commerce by blending community, shopping, and entertainment into a unique experience for our users. Our remote co-located team is inspired by innovation and anchored in our values, which guide everything we do. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces – together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest arenaflex updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. **The Role** The Customer Experience team at arenaflex is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team, you will be tasked with doing everything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you will ensure that we are doing everything possible to make it right. **Key Responsibilities:** * Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. * Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality, and in a timely manner. * Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. * Work with other departments to troubleshoot, research, and resolve open questions. * Seek out opportunities to eliminate repeat contacts and improve the overall customer experience. **You** Curious about who thrives at arenaflex? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. A hungry individual looking to jumpstart their career in a fast-paced environment, willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome. **Essential Qualifications:** * Open to overnight shift from 8pm-5am PST * 2+ years of Support experience handling email and/or chat services * Weekend availability required * Understanding of E-commerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * Obsession with customers / being customer-first / serving customers * Proactive problem-solver and process-improver * Knowledge of Collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Benefits:** * Health Insurance options including Medical, Dental, Vision * Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet * Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave + 16 weeks of paid parental leave + one month gradual return to work **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's changing the face of e-commerce, apply now to join arenaflex as a Customer Experience Agent – Overnight Shift! Apply for this job