Job Description
Are you a customer service professional with a passion for helping others in emergency situations? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we want to hear from you! Arenaflex is seeking an experienced Full Stack Roadside Assistance Customer Service Representative to join our team in Clarksville, TN. As a key member of our roadside assistance department, you will be the first point of contact for customers experiencing vehicle breakdowns or other roadside emergencies. Your calm, empathetic support, and ability to dispatch service providers efficiently will ensure customers feel safe and supported throughout their service experience. **About Arenaflex** At Arenaflex, we're leading the way in redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. Our industry-leading dispatch management platform, comprehensive accident management services, and knowledgeable consumer affairs and connected vehicle capabilities make us a trusted partner for leading automobile manufacturers, insurance carriers, and other industry leaders. **The Role** As a Full Stack Roadside Assistance Customer Service Representative, you will be responsible for managing a wide range of emergency roadside situations, from flat tires and dead batteries to lockouts and mechanical failures. You will act as a lifeline for customers, coordinating with service providers like tow trucks, locksmiths, and jump-start teams while ensuring timely updates and reassurance. Your work directly impacts customer safety, satisfaction, and Arenaflex's reputation as a trusted roadside service provider. **Key Responsibilities:** * Handle high-volume calls, gathering essential information about customer location, vehicle, and issue to dispatch appropriate assistance quickly * Dispatch with accuracy, coordinating service providers efficiently to ensure customers receive the right help at the right time * De-escalate and support customers, providing calm, empathetic guidance in stressful situations * Navigate digital tools, using multiple systems and dispatch software to track requests, updates, and service progress accurately * Excel in a fast-paced, metrics-driven environment, where reliability, empathy, and high-quality service are recognized and rewarded **Your Impact:** * Assist customers in distress, delivering professional, empathetic support in stressful situations * Provide clear communication, keeping customers informed with accurate updates and reassurance throughout their service experience * Partner with service providers, coordinating efficiently with tow, locksmith, and other vendors to ensure timely assistance * Make quick decisions under pressure, staying calm and composed to determine the best solutions in urgent situations * Enhance customer satisfaction and loyalty, delivering exceptional service that reinforces trust and strengthens Arenaflex's reputation **What We're Looking For:** * Empathy in action, connecting with customers, validating their feelings, and providing reassurance in stressful situations * Effective two-way communication, strong listening skills, and clear, concise explanations for updates and solutions * Sound judgment under pressure, making fast, informed decisions during emergencies * Multi-tasking mastery, managing multiple calls, dispatch requests, and systems efficiently * Problem-solving and de-escalation skills, staying calm, patient, and professional while resolving customer concerns * Computer and technical proficiency, navigating multiple digital tools and dispatch software confidently **Position Requirements:** * Must live within 50 miles of our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040 * Experience: 1+ year in customer service, sales, or technical support is preferred; previous work experience in a fast-paced contact center is a strong plus * Customer focus: genuine passion for helping others, with proven experience in customer-facing or support roles * Technical skills: comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information * Flexibility: availability for evenings, weekends, and peak times as needed * Background check: must pass a criminal background screening * In-person environment: must be willing and able to work onsite in our professional contact center, collaborating effectively with peers and leaders while fostering respect, accountability, and a positive workplace culture **Pay and Benefits:** * We believe in rewarding your work with fair pay, great benefits, and opportunities to grow * Pay: $16.25 per hour * Incentives: opportunity to earn a monthly MPR bonus * Benefits package includes: + Medical, dental, and vision insurance + 401(k) with company match + Paid Time Off + Tuition reimbursement + Complimentary roadside assistance + Employee Assistance & Work/Life Program (EAP) + Career growth and advancement opportunities **Training and Schedules:** * Your success starts with paid training and a clear path forward * Start date: this role is expected to start on Monday, October 6th, 2025 * Training schedule: 8:00 am to 4:30 pm CST, M-F for 5 weeks * Production schedules: full-time only; all shifts are M-F * 8:00 am to 4:30 pm CST **Hiring Onsite in: Clarksville, TN** * IN OFFICE REQUIREMENT: this is not a remote position; you'll be working onsite at our Contact Center in Clarksville, TN: 2971 International Blvd, Clarksville, TN 37043 * Last day to apply: Friday, 09/12/2025 at 4:00 pm CST **Join Our Team:** If you are driven by a passion for helping others and are committed to going above and beyond to make a positive impact, join our Roadside Assistance team to deliver exceptional customer assistance. Enjoy world-class training, ongoing support, and advancement opportunities. Help customers through complex situations, grow your career, and make a genuine difference – apply now! **Life at Arenaflex:** At Arenaflex, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Arenaflex is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. **Benefits Built for Well-being:** Arenaflex's innovation is driven by a workforce where all associates feel like they can truly thrive. Arenaflex offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: * Health and Wellness: healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families * Financial Security: 401(k) plan with company match and tuition assistance to support your future goals * Work-Life Balance: flexible time off, paid sick leave, and ten paid holidays annually * Family Support: parental planning benefits to assist associates through life's milestones * Bonus/Incentive Programs Join Arenaflex and experience a workplace that invests in your success both personally and professionally. Apply for this job