Job Description
At arenaflex, we're revolutionizing the way businesses engage and pay their suppliers. Our cutting-edge SaaS Platform and accompanying services have transformed the buying experience for large companies worldwide. With a presence in almost 50 countries and a client base that includes some of the world's biggest corporations, we're expanding our footprint and seeking ambitious, fun individuals to join us on this mission. **About arenaflex** arenaflex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of arenaflex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We've raised over $85M from leading investors, including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Our existing clients include some of the world's biggest corporations, and we're expanding our already robust footprint. We're looking for talented individuals who share our passion for innovation and customer satisfaction. **The Role** The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories, or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live with arenaflex. **Responsibilities** * Coordinate the launch of clients, including project management, technical coordination, training & communications plans * Identify, set up, and hold meetings with various internal and external teams to progress the project * Oversee and address any support and/or technical issues associated with clients during this period * Identify product enhancements, improvements, or expansions to meet the needs of arenaflex customers and create value for the organization and our clients prior to launch * Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc. * Responsible for communication around timelines, project management & action items * Understanding of the company's products inside and out is essential * Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early) **Requirements** * 3+ years of relevant experience working with enterprise companies * Knowledge of SaaS platforms and technology implementation in B2B environments * Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance * Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint * Knowledge of customer service practices * Great at relationship building * Excellent oral and written communication skills * Strong interpersonal and organizational skills * High attention to detail * Self-motivated and self-directed **Advanced Skills** * Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance * Knowledge of technologies such as, IT networking, internet technologies, web servers and XML * Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.) * Knowledge and/or experience with Accounts Payable and Payment processes & software * Experience with Customer Relationship Management (CRM) software such as, Salesforce * Certified Project Manager **Why Work With Us** * We are humble, hungry, intelligent, and collaborative * A flexible working environment * We offer scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all * Team-building off-sites and outings **Work Environment and Company Culture** At arenaflex, we value diversity, inclusivity, and collaboration. Our flexible working environment allows you to work from anywhere, at any time, as long as you're meeting your deadlines and delivering results. We prioritize work-life balance and offer a range of benefits and perks to support your well-being. Our team is passionate about innovation and customer satisfaction, and we're always looking for ways to improve and grow. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including mentorship, coaching, and online courses. Our team is passionate about sharing knowledge and expertise, and we encourage collaboration and knowledge-sharing across departments and teams. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer a range of perks and benefits, including flexible working hours, team-building off-sites and outings, and a comprehensive total rewards program. **Equal Opportunity Employer** We're committed to being an equal opportunity employer and cultivating a workplace that celebrates diversity and inclusivity. We prioritize skills and abilities, and our wide-reaching outlook is something we take great pride in. If you're passionate about innovation and customer satisfaction, and you're looking for a challenging and rewarding role, we encourage you to apply. **How to Apply** If you're excited about the opportunity to join arenaflex and contribute to our mission to revolutionize the way businesses engage and pay their suppliers, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job