Job Description
At arenaflex, we're a global leader in automotive technology, dedicated to developing and supplying innovative Human Machine Interface (HMI), Rear Seat Entertainment (RSE), and In-Vehicle Infotainment (IVI) systems to over 70 countries worldwide. With a focus on innovation, quality, and customer satisfaction, we continue to expand globally and lead advancements in connected and smart mobility solutions. We're seeking an experienced QA & Customer Support Coordinator to join our team in Tustin, CA. As a key member of our arenaflex Store, you'll play a vital role in overseeing quality assurance activities, managing inventory and order processes, and ensuring effective communication between customers and internal teams. This is a full-time, on-site position that combines customer support, logistics coordination, and quality control to maintain product reliability and enhance overall customer satisfaction. **Job Summary:** As a QA & Customer Support Coordinator, you'll be responsible for: * Coordinating customer support initiatives to ensure timely and accurate responses to inquiries * Managing order and inventory operations, including shipping, receiving, order fulfillment, and inventory control * Collaborating with purchasing and supplier teams to support contracts and optimize supplier management * Supporting logistics operations through effective materials handling and stocking practices * Facilitating communication across internal teams to improve efficiency and customer experience * Conducting defective product analysis to identify issues and support quality assurance efforts * Performing product repairs and providing technical support as needed **Key Responsibilities:** * Coordinate customer support initiatives to ensure timely and accurate responses to inquiries * Manage order and inventory operations, including shipping, receiving, order fulfillment, and inventory control * Collaborate with purchasing and supplier teams to support contracts and optimize supplier management * Support logistics operations through effective materials handling and stocking practices * Facilitate communication across internal teams to improve efficiency and customer experience * Conduct defective product analysis to identify issues and support quality assurance efforts * Perform product repairs and provide technical support as needed **Essential Qualifications:** * Quality Control, Quality Assurance, and Quality Management skills * Strong Analytical Skills * Excellent Communication skills * Strong organizational and multitasking abilities * Ability to work effectively in a team environment * Experience in the customer support or quality management field is a plus * Bachelor's degree in a related field is preferred **Preferred Qualifications:** * Experience working in a fast-paced, dynamic environment * Knowledge of inventory management software and systems * Familiarity with quality control and quality assurance processes * Strong problem-solving and analytical skills * Ability to work in a team environment and communicate effectively with internal teams and customers **Skills and Competencies:** * Strong attention to detail and organizational skills * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong analytical and problem-solving skills * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in inventory management software and systems **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a QA & Customer Support Coordinator, you'll have opportunities to: * Develop your skills and knowledge in quality control, quality assurance, and customer support * Collaborate with cross-functional teams to improve efficiency and customer experience * Participate in training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role **Work Environment and Company Culture:** At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a QA & Customer Support Coordinator, you'll be part of a dynamic and collaborative team that's passionate about delivering exceptional customer experiences. Our company culture values: * Innovation and creativity * Collaboration and teamwork * Customer satisfaction and loyalty * Continuous learning and development * Diversity, equity, and inclusion **Compensation, Perks, and Benefits:** At arenaflex, we offer a competitive compensation package that includes: * A salary range of $60,000 - $80,000 per year, depending on experience * Comprehensive benefits, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for professional development and growth **How to Apply:** If you're a motivated and detail-oriented individual with a passion for quality control and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex Careers Page]( We can't wait to hear from you! Apply for this job