Job Description
Are you a seasoned facilities leader with a passion for developing high-performing technical teams? Do you excel at bridging the gap between complex engineering consulting and scalable business operations? FMX is seeking a Manager to lead our team of technical experts, drive execution of our Professional Services (PSG) organization, including Facility Condition Assessment (FCA) services, and ensure our customers receive world-class strategic guidance. As the Manager of Professional Services Group, you will oversee a talented team of Project Engineers and Facilities Specialists. Your mission is to balance team capacity, mentor technical staff, and refine the delivery processes that help our K–12, higher education, and municipal customers master their capital planning. You aren't just managing people; you are ensuring the integrity of our data, the growth of our consultants, and the continued integration of our services with the FMX product suite. Responsibilities: As the Manager of Professional Services, you will: Provide direct leadership, coaching, and professional development for the Project Engineering team, ensuring high engagement and technical excellence while scaling the program to support organizational growth. Manage team capacity and project assignments to ensure on-time delivery of high-quality master facility planning, facility assessments, and capital plans across a diverse portfolio of clients. Establish and maintain standardized methodologies for site surveys, data capture, and technical reporting to ensure consistency and accuracy across all team deliverables. Work closely with the Chief Customer Officer to align engineering services with company growth goals, customer retention strategies, and product development. Continuously refine the "FCA playbook," identifying opportunities to use technology and data tools to increase the efficiency of field assessments and report generation. Partner with Sales and Customer Success to scope complex engagements, acting as a high-level technical lead during pre-sales discovery or for "at-risk" strategic accounts. Act as the voice of the engineering team to the Product and Engineering departments, translating field trends and customer feedback into actionable features for the FMX platform. Define and track key performance indicators (KPIs) for the team, including project margins, delivery timelines, and customer satisfaction scores. Oversee the tools, software, and equipment utilized by the field team, ensuring safety oversight and that they have the resources needed to perform assessments safely and effectively, including vertical or high-access inspections.