Job Description
Company Description: Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description: As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include: Organize the daily operations of the Food & Beverage team Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar. Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations Communicate feedback and key information to the Food & Beverage leadership team Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests Lead by example and conduct team training to align with premium brand and service standards Collaborate with the culinary team to support with menu implementation and delivery Monitor rosters and staffing schedules to meet operation requirements Qualifications: Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting Previous leadership experience in hospitality Strong team management and motivational skills Excellent customer service orientation with a keen eye for detail Proficiency in hotel management software and point-of-sale systems In-depth knowledge of food and beverage trends, dietary restrictions, and allergens Ability to work flexible hours, including nights, weekends, and holidays Bachelor's degree in Hospitality Management or related field preferred Current Food Safety Certification Responsible Service of Alcohol Certification Strong problem-solving abilities and decision-making skills Excellent communication skills in English, both verbal and written.