Job Description
OVERALL ROLE PURPOSE: Responsible for registering / processing insurance claims relating to customers' General Liability, motor, and property policies. This will involve working with the policy holder, brokers , colleagues, and other professionals to ensure that the claim is valid. You'll be responsible for managing client inboxes along with the portal and OICP to ensure every new claim is processed within 1 business day. You will also be involved in processing payments as and when necessary, managing diary, instructing suppliers to the claims process and providing regular updates to clients. You'll be assisting the wider claims team with providing the customer any other services that may be required following an accident or incident. KEY ACCOUNTABILITIES: Responsibilities include but are not limited to; Manage the OICP and MOJ portal for the team. Making sure all new claims are allocated from here and that the handler is aware of any medical evidence that has been submitted. Manage the client inboxes for new claims and correspondence. Liaising with adjusters and clients on claims that are not solely handled by the TPA team. Register injury claims with CACHE for the team. Assist the team with making payments as and when necessary. Assist the team with diary and manage your own where claims are being handled by the adjusters. Assist with pre-fixing post in the system. Our IT system has been designed in the main by us to help you do your job effectively and provide you with all the tools you need. You will be able to see your outstanding tasks and manage your workload. KNOWLEDGE & SKILLS: Liaising with adjusters, clients, and solicitors as and when necessary. Strong phone and verbal communication skills along with active listening. Ability to multi-task, set priorities, and manage time effectively Knowledge of Microsoft Office i.e., Word, Outlook, Excel PERSON SPECIFICATION: A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift those around you. Committed to the role and McLarens. Able to show initiative and not give up when a task is demanding. A team player, supportive, kind, caring. We feel like we are part of an extended family within McLarens. We are always there for each other and genuinely care about each other and know that as a team, we are stronger. We also support other teams within the business and are happy to help when we can. Ability to understand tech and systems. You need to know your way around a keyboard and be able to understand our systems and processes – of course, we will give you all the training and support you need, but you need to have the basics. Ability to communicate effectively. You need to provide clear information to our customers and your colleagues, in plain English, with a dash of patience and care for good measure. To be trustworthy. We need to be able to trust you with important, sometimes sensitive information and for you to understand the importance of keeping data private. To be able to pick things up quickly. You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to our customers. LOCATION : Home worker The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.