Job Description
At arenaflex, we're a mission-driven organization reimagining how healthcare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. Our innovative approach empowers clinicians and care teams to provide compassionate, high-impact care, while leveraging AI and automation to reduce administrative burden and streamline coordination. We're building a care model that puts patients at the forefront, ensuring they receive timely, personalized support. Our work is powered by a collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. With a proven track record of real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions, we're on a mission to build the future of more equitable, community-driven healthcare. **Our Values** At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making: • **Lead with integrity**: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. • **Embrace challenges**: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. • **Break through walls**: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. • **Act beyond yourself**: We build each other up and respect boundaries. We seek first to understand and assume positive intent. • **Care comes first**: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. **About the Opportunity** arenaflex is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We're seeking a highly motivated full-time Ops Support Associate who is willing to think creatively and operationally to help our team change the way people access healthcare. As the Ops Support Associate, you will play a critical role in ensuring our Care Operations team is set up to support our patients. You will own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement. **Key Responsibilities** • **Own key Ops Support initiatives**: Take ownership of key operational support processes and initiatives, ensuring timely completion and continuous improvement. • **Proactively monitor and report on key operational support processes and metrics**: Regularly monitor and report on key operational support processes and metrics, identifying areas for improvement and implementing changes as needed. • **Support a team of documentation analysts**: Troubleshoot and monitor project progress, providing support and guidance as needed to ensure successful project outcomes. • **Complete and monitor ECM and CHW program authorizations and annual reauthorizations**: Ensure patient enrollment and continuation of care by completing and monitoring ECM and CHW program authorizations and annual reauthorizations. • **Work with partnered health plans**: Understand program denials and flag any enrollment issues, working with partnered health plans to resolve issues and ensure patient enrollment. • **Provide backend support for transitions of care and referrals**: Ensure closed-loop follow-up from the care team by providing backend support for transitions of care and referrals. • **Provide clear, timely communication to our care team**: Communicate enrollment changes or status updates to the care team in a clear and timely manner, ensuring seamless patient care. • **Support Care Operations leaders in owning and optimizing key standard processes**: Collaborate with Care Operations leaders to optimize key standard processes, ensuring efficient and effective patient care. **Essential Qualifications** • **1+ years of backend operations experience in a fast-paced healthcare environment**: Proven experience in backend operations, with a strong understanding of healthcare operations and processes. • **Confidence to own your role and propose solutions**: Ability to take ownership of key operational support processes and propose solutions to improve efficiency and effectiveness. • **Results-driven attitude with a proven track record of exceeding performance indicators**: Proven track record of exceeding performance indicators, with a strong focus on results-driven outcomes. • **Reliable and comfortable in an environment that is ever-changing**: Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility. • **Strong technical skills and comfort with utilizing multiple technology platforms simultaneously**: Proficiency with multiple technology platforms, including GoogleSuite applications, Slack, and Looker (or other comparable data tools). • **Excellent proficiency with technology**: Strong technical skills, with a focus on troubleshooting software and hardware issues as they arise. **Preferred Qualifications** • **Experience working with electronic health records (EHRs)**: Familiarity with EHRs and experience working with electronic health records. • **Experience with data analysis and reporting**: Experience with data analysis and reporting, with a strong focus on identifying trends and areas for improvement. • **Certifications in healthcare operations or a related field**: Certifications in healthcare operations or a related field, such as CPHQ or CHTS. **Why Join arenaflex?** • **Competitive compensation**: $22-$23 per hour, with opportunities for career growth and advancement. • **Comprehensive health, vision & dental insurance**: Comprehensive health, vision, and dental insurance, with a focus on employee well-being. • **Flexible vacation policy**: Flexible vacation policy, with opportunities to take time off and recharge. • **401k**: 401k plan, with a focus on employee retirement savings. • **Work entirely from the comfort of your own home**: Work from home, with a focus on flexibility and work-life balance. • **Monthly $100 work from home expense stipend**: Monthly stipend to support work-from-home expenses. • **Opportunity for rapid career progression**: Opportunities for career growth and advancement, with a focus on employee development and training. **arenaflex is an Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. **arenaflex participates in E-Verify** arenaflex participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at arenaflex is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. **How to Apply** If you're a motivated and results-driven individual with a passion for healthcare operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings. Apply for this job