Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to the healthcare industry. As a leading provider of business services, we're seeking an experienced and customer-focused Admin 1 – Customer Service Representative to join our QIC (A, C, D) team. This is a remote opportunity that offers a unique chance to work with a dynamic team, develop your skills, and make a meaningful impact in the lives of our customers. **About arenaflex** arenaflex provides business services to help governments operate health and human services programs, mostly at the state and national levels. Our health services segment offers outsourced program management and administrative services, enabling us to make a positive difference in the lives of millions of people. With a team of dedicated professionals, we strive to deliver exceptional results, foster a culture of innovation, and promote a work environment that values diversity, equity, and inclusion. **Job Summary** As an Admin 1 – Customer Service Representative, you will be responsible for managing your call queue, checking callbacks and voicemails for required return calls, and supporting the tasks of other departments when applicable. This role requires rotational weekends and holidays, and you will be working in a team environment, communicating and coordinating with colleagues as necessary. You will also be responsible for maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers. **Essential Duties and Responsibilities** - Assist with maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers. - Sort, screen, and distribute incoming and outgoing mail. - Escalate non-routine customer issues to tier 2 Admins. - Work in a team environment, communicate and coordinate with colleagues, as necessary. - Additional duties as assigned by leadership. **Minimum Requirements** - High School Diploma or equivalent. - 0-2 years of experience. - Ability to commit to a one-month training of Monday - Friday 8:30am - 5:00pm EST required. - Ability to work a schedule of Tuesday - Saturday 9:00am - 5:30pm EST required. - Ability to work rotating weekends and holidays when required. **Home Office Requirements** - Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Private work area and adequate power source. - Must currently and permanently reside in the Continental US. **Skills and Competencies** - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Strong problem-solving and analytical skills. - Ability to maintain confidentiality and handle sensitive information. - Proficiency in Microsoft Office and other software applications. - Ability to work independently and as part of a team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: - Develop your skills and knowledge through training and professional development programs. - Take on new challenges and responsibilities as you grow in your role. - Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences. - Contribute to the success of our organization and make a meaningful impact in the lives of our customers. **Work Environment and Company Culture** arenaflex is committed to creating a work environment that values diversity, equity, and inclusion. We strive to foster a culture of innovation, collaboration, and continuous learning, where our employees feel valued, respected, and empowered to make a difference. Our remote work environment offers flexibility and autonomy, allowing you to work from the comfort of your own home while still being connected to our team. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: - Hourly base pay: $17.20 - Opportunities for short- and long-term incentives and program-specific awards. - A variety of benefits, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. **EEO Statement** arenaflex is an Affirmative Action/Equal Opportunity Employer. We recognize the value of diversity and inclusion in our workforce and are committed to creating a work environment that is free from discrimination and harassment. We welcome applications from qualified candidates who share our commitment to delivering exceptional customer experiences and making a positive impact in the lives of our customers. **Pay Transparency** arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives and program-specific awards. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job