Job Description
Western Union is a global leader in cross-border money transfers and payments. They are seeking a Regional Operations Specialist to optimize business software, support technical operations, and ensure smooth day-to-day operations for their agents and sales teams. Responsibilities As an Operations Specialist, you’ll be the go-to guru for our tech needs From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency Tech Operations Master: Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy Data & System analytics support by observing trends when implementing new tech and products/solutions Tech Support Hero: Solve day-to-day technical hiccups, whether it’s software woes or hardware failures Front-End Fun: Help with basic hardware and system troubleshooting Skills Fluency in English is required Valid Driver's License and a reliable vehicle are required as this position requires regular travel within a defined territory Tech-Savvy: You're great with IT systems, cloud solutions, networking, and web hosting Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat Customer service skills: You work well with clients and have great communication skills Quick Study: New tech doesn't intimidate you. You love learning and mastering new tools Travel anticipated approximately 20-30% Bilingual in English and Spanish highly preferred Bilingual/bi-cultural experience is highly desired Benefits Medical, Dental, Vision, and Life Insurance Tuition Assistance Program Parental Leave 401K Plan Company Overview Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world. It was founded in 1851, and is headquartered in Englewood, Colorado, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Western Union has a track record of offering H1B sponsorships, with 33 in 2026, 79 in 2025, 83 in 2024, 100 in 2023, 62 in 2022, 90 in 2021, 102 in 2020. Please note that this does not guarantee sponsorship for this specific role.