Job Description
At arenaflex, we're passionate about connecting talented individuals with exciting career opportunities in the life sciences industry. As a Customer Experience Agent, you'll play a vital role in delivering exceptional customer service and driving business growth for our global bioanalytical and research client based in NY. If you're a science enthusiast with a passion for building strong relationships and a commitment to quality, we want to hear from you! **About arenaflex** arenaflex is a leading provider of talent solutions, connecting science professionals with dream jobs that fit their skills, interests, and career goals. Our team of experts creates tailored solutions to solve the world's most critical challenges, and we're dedicated to providing limitless opportunities for growth and development. **Why You Should Apply** * Opportunity to work with a cutting-edge company in the life sciences industry * Engage with customers in a positive, helpful, and professional manner * Become an expert in the procurement of specimens * Serve as the point of contact for clients throughout the entire ordering process * Up-sell/cross-sell opportunities and present value-added service options * Collaborate with a dynamic team to develop order fulfillment plans and provide ongoing support to the business development field team **Responsibilities** * Building and maintaining relationships with new and repeat customers * Managing key accounts and serving as the point of contact for clients * Assisting clients with quotes, order processing, and order tracking * Managing opportunities in Salesforce and seeking up-sell/cross-sell opportunities * Communicating effectively and timely with customers to answer questions and inquiries * Serving as a liaison between clients and internal departments * Working with the Sourcing and Project Management team to develop order fulfillment plans * Providing ongoing support to the business development field team **Qualifications** * BS degree, preferably in science (Biology, Chemistry, Biological Science, etc.) * At least 2 years of experience in a client services position * Experience as a Clinical Research Coordinator (a plus) * Customer service-oriented attitude * Commitment to quality * Ability to problem solve * Excellent written, oral, and interpersonal communication skills * Highly self-motivated, self-directed, organized, and attentive to detail * Ability to effectively prioritize and execute tasks in a high-pressure environment * Ability to work both independently and on a team in a collaborative environment * Computer savvy and able to adapt quickly to new technologies * Proficiency in Microsoft Office Suite (Outlook, Excel, and Word) **Benefits and Perks** As a valued member of the arenaflex team, you'll enjoy a range of benefits and perks, including: * Competitive hourly rate of $22/hour * Flexible remote work schedule (Monday-Friday, 9am-5pm EST) * Opportunities for career growth and professional development * Access to a range of benefits, including medical, dental, vision, and life insurance * Retirement savings plan and service bonus * Paid holidays and sick leave * Transit spending account and other perks **Why arenaflex?** arenaflex is committed to providing equal employment opportunities to all qualified employees and applicants, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. We take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. **How to Apply** If you're a motivated and results-driven individual with a passion for the life sciences industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes, values, and embraces diversity at all levels. We're committed to building a team that's inclusive of a variety of backgrounds, communities, perspectives, and abilities. If you have any questions or require accommodation during the application process, please don't hesitate to contact us. **Contact Us** If you have any questions about this posting or would like to learn more about arenaflex, please contact us at [insert contact information]. We look forward to connecting with you! Apply for this job