Job Description
At arenaflex, we're revolutionizing the way mid-market and large enterprise customers automate accounts payable processing through cutting-edge technology and innovative solutions. As a fast-growing SaaS company, we're committed to delivering exceptional value to our clients, and we're looking for a talented Accounts Payable Customer Success Advisor to join our team. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's passionate about helping businesses streamline their financial processes and achieve their goals. With a strong focus on customer success, we're dedicated to building long-term relationships with our clients and providing them with the support and expertise they need to thrive. Our clients include some of the world's most recognizable brands, and we're proud to be a trusted partner in their financial journey. **What You'll Do at arenaflex** As an Accounts Payable Customer Success Advisor at arenaflex, you'll play a critical role in driving customer engagement and adoption of our innovative AP automation solutions. Your mission will be to build strong partnerships with our clients, understanding their unique challenges and goals, and developing strategic plans to help them achieve success. You'll work closely with our internal teams to ensure seamless integration and support, and you'll be responsible for maintaining a healthy customer portfolio that aligns with our business and partnership strategies. **Key Responsibilities** * Drive customer engagement through product knowledge and adoption: You'll serve as a product, company, and industry ambassador, educating prospects and customers on AP automation and leveraging coaching, training, and problem-solving opportunities to grow the adoption of features and/or solutions. * Maintain a healthy customer portfolio that aligns with the business and partnership strategies: You'll conduct regularly cadenced customer reviews to ensure goal alignment and that their product expectations and desired outcomes are realistic and achievable. * Ensure internal team success through effective written processes and procedures: You'll provide insight and relay the voice of the customer to internal teams, developing collaborative initiatives with other departments to reduce manual activities, improve customer experience, and support a self-service model. **What We're Looking for in a Candidate** * 2+ years of experience with accounting teams and terms. * 3+ years of experience in the field of Customer Success, preferably at a SaaS company that is focused on B2B enterprise and mid-sized customers. * Demonstrated proficiency with tools such as Salesforce, ChurnZero, Gainsight, or similar. * Demonstrated proficiency with Microsoft Excel or similar. * Bonus: + GAAP (or similar) certification + Familiarity with Workday Financials (from an AP SME perspective) and/or other cloud ERP systems **Why You'll Love Working at arenaflex** * We offer a competitive salary range of $71,000 - $91,000, based on experience and expertise. * Comprehensive health care benefits (100% covered for employees, 50% for dependents) and a generous retirement plan match. * An annual Lifelong Learning Allowance to use towards learning opportunities of your choice (cooking lessons, dance lessons, language lessons, etc.). * Flexible time off, 10 paid holidays, Flex Fridays during the summer, and one week off between Christmas and New Year's. * A platform for good: a culture of Diversity, Equity & Inclusion, charity matching, and volunteer days—creating belonging for all is in our DNA both inside and outside of work. * Remote-first culture. No matter where you are, you'll feel connected to the team. * We take family seriously and offer flexible schedules and generous parental leave programs. * We give you great tools and tech to do your best work: Hardware, software, and home office setups. **Our Interview and Hiring Process** We want the best people on our team. To get them, we've built our hiring process around three Ts: thorough, transparent, and thoughtful. Our interview process is an honest evaluation of what you've done, what you're good at, and what you're working on improving. The goal of this process is to identify, as objectively as possible, people who will raise the level of play within our company. Here's how it works: * Application * Screen interview - video call (30-60 minutes) * Deep dive interview with the hiring manager - phone call (90+ mins) * Focused interviews with select potential teammates - 1 to 2 video calls (30 mins each) * Reference calls with your last several managers * Offer letter **Join the arenaflex Team** If you're passionate about customer success and AP automation, and you're looking for a dynamic and forward-thinking company to join, we'd love to hear from you. Apply now to become a part of our team and help us revolutionize the way businesses automate their accounts payable processing. [Apply Now]( Apply for this job