Job Description
- *Join arenaflex, a leading retail company, as we seek an exceptional Customer Experience Lead to drive sales growth and deliver exceptional customer experiences at our Fashion Place PINK location.** **About arenaflex** arenaflex is a dynamic and innovative retail company that has been a leader in the industry for decades. Our commitment to delivering exceptional customer experiences and driving sales growth has earned us a loyal customer base and a reputation for excellence. As a Customer Experience Lead at arenaflex, you will be part of a talented team that is passionate about delivering outstanding customer service and driving business results. **Job Summary** We are seeking an experienced Customer Experience Lead to join our team at Fashion Place PINK. As a Customer Experience Lead, you will be responsible for driving sales growth and delivering exceptional customer experiences by leading and directing associates on the sales floor, coaching associates in the moment, and supporting operational excellence. You will be a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates, and you will be expected to act as a role model for our company values. **Key Responsibilities** * Lead and demonstrate company values within the store * Deliver exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling * Conduct associate observations and associate coaching * Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer * Link results to behaviors and actions to drive top-line sales * Independently manage labor hours within the store to drive top-line sales and profit * Own the overall appearance and presentation of brand by maintaining visual merchandising standards * Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand * Demonstrate and lead company policy and procedures * Additional duties as assigned, including but not limited to: floorset mapping and execution, product launch support, onboarding, and shipment processing **Essential Qualifications** * Passion for arenaflex and our brand * Demonstrates excellent merchandising skills * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results * Sense of self-awareness with an interest in seeking feedback to improve and develop * Ability to monitor/track progress and incorporate feedback into decision-making * Experience with influencing cross-functional partners in informal and formal settings to get things done * Ability to work nights, weekends, and a flexible schedule * Ability to stand for long periods and frequently bend, kneel, and lift * Ability to use technology (headsets, mobile devices, computers) * 1 year of retail experience preferred * Experience directing other individuals in the performance of their job duties preferred **Preferred Qualifications** * Experience in a leadership role in a retail environment * Proven track record of driving sales growth and delivering exceptional customer experiences * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Experience with visual merchandising and store operations **Skills and Competencies** * Strong leadership and coaching skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain a high level of energy and enthusiasm in a dynamic retail environment **Career Growth Opportunities and Learning Benefits** As a Customer Experience Lead at arenaflex, you will have the opportunity to develop your leadership and coaching skills, and to take on new challenges and responsibilities. You will also have access to a range of training and development programs, including onboarding, product knowledge training, and leadership development programs. **Work Environment and Company Culture** arenaflex is a dynamic and innovative retail company that is committed to delivering exceptional customer experiences and driving sales growth. Our company culture is built on a set of core values that include a passion for customer service, a commitment to teamwork, and a focus on innovation and excellence. As a Customer Experience Lead at arenaflex, you will be part of a talented team that is passionate about delivering outstanding customer service and driving business results. **Compensation, Perks, and Benefits** arenaflex offers a range of compensation, perks, and benefits to our employees, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and advancement * Discounts on arenaflex products and services * Access to a range of training and development programs **How to Apply** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement to all candidates, regardless of their background or characteristics. Apply for this job