Job Description
Title: Project Manager Location: Seattle WA(Remote) Duration: 6 Months of Contract Job Description: Project Manager - Electric Service Request Application Seeking a Project Manager who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in running large information technology projects in various customer businesses areas at an Investor-Owned Utility client headquartered in Seattle, WA. The Project Manager will lead the end-to-end delivery of our Electric Service Application Platform - a modern customer-facing intake and workflow system (e.g., Accela, PowerClerk, GridUnity) supporting electric service requests and distributed energy resource (DER) interconnections. We're looking for a strong, hands-on PM who thrives in complex, multi-stakeholder environments — someone who can break down a large implementation into manageable phases, hold vendors accountable, and keep diverse internal teams aligned. Responsibilities: • Own the full project lifecycle: charter, plan, execution, cutover, and closeout • Decompose the implementation into discrete use cases and workstreams (e.g., new service requests, DER interconnection intake, workflow automation, system integrations) and manage each to completion • Drive scope, schedule, budget, and resource plans — keeping them current and honest • Lead cutover planning, data migration, and operational transition to steady state • Lead or support the RFP/procurement process to select a platform (e.g., Accela, PowerClerk, GridUnity) and system integrator • Define and finalize contracts and statements of work • Hold vendors accountable to deliverables, timelines, and quality standards • Escalate and resolve vendor issues quickly • Serve as SCL's primary project representative across customer operations, IT, OT, cybersecurity, and executive leadership • Build and execute a stakeholder engagement and communications plan • Surface risks and issues proactively — bring options, not just problems • Oversee requirements development, design reviews, and configuration decisions in partnership with business owners and the SI • Manage a rigorous testing program: unit, integration (SIT), and user acceptance (UAT) • Ensure documentation, SOPs, and training are complete before go-live • Enforce security and compliance standards consistent with SCL practices Required Education & Experience: • Bachelor’s degree in business, Information Technology, Computer Science or related degree with 5 – 7 years of experience as a Project Manager. Additional years of experience may be considered in lieu of degree • 7+ years of PM experience delivering complex, customer-facing technology implementations • Experience in the utility, energy, or infrastructure sector — understand how utilities operate, who the stakeholders are, and what "operational readiness" means in that context • PMP or equivalent credential (or demonstrated equivalent experience) • Demonstrated ability to manage multi-vendor environments and hold system integrators accountable • Experience managing implementations with significant system integration requirements (WAM, GIS, CRM, customer billing, or similar enterprise platforms) • Strong stakeholder management skills — comfortable navigating technical, operational, and executive audiences • Ability to break down large implementations into phased workstreams and manage each independently Strongly Preferred • Direct experience with electric service request, permitting, or interconnection workflows • Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools • Experience with customer-facing utility applications (self-service portals, service request systems, or similar).