Job Description
At arenaflex, we're revolutionizing the way businesses operate in the Subscription Economy. As a pioneer in this space, we're helping companies adapt to the changing landscape by providing innovative solutions that put customers first. Our growth story is just beginning, and we're looking for a highly collaborative and outcome-oriented Customer Solution Engineer to join our team. **About arenaflex** arenaflex is a leading provider of modern business solutions, empowering companies to thrive in the Subscription Economy. We're not just a company; we're a community of innovators, thinkers, and doers who are passionate about making a difference. Our mission is to help businesses build recurring relationships, nurture subscriber relationships, and optimize their digital experiences. We're committed to creating an inclusive, high-performance culture where our employees feel inspired, connected, and valued. **The Team & Role** Our Customer Solution Engineering team is at the forefront of our growth, and we're seeking a talented individual to help us bring home the technical win. As a Customer Solution Engineer, you'll work closely with our Account Executives to solve complex business-critical challenges and transformations. You'll focus on prospects and customers, helping them navigate the Subscription Economy and avoid being disrupted. As the CEO of your domain, you'll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. **Key Responsibilities** * Complete arenaflex's in-depth onboarding and sales training to become an expert in our products, services, unique solutions, and technical capabilities * Own the technical relationships with a deep understanding of customer needs and constraints * Own adoption and the technical health of the customer * Deliver product demonstrations and technical presentations to a C-Level audience, articulating how arenaflex's platform will allow their business to succeed and grow * Create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries * Secure technical wins by differentiating arenaflex against the competition, handling technical objections, and mitigating any concerns that might block a deal from closing * Act as the front-line liaison to our product management team, informing our product roadmap based on prospects' needs * Own making sure the customer is realizing value against their expectations * Responsible for defining & monitoring the business case and KPIs in the account plan * Help shape commercial strategy and technical action plan * Help identify white space, including the extension of our footprint & capabilities and expansion into new BUs * Commercially present solutions in easy-to-grasp ways * Coordinate resources from across arenaflex & partners from a technical standpoint * Work with product & solution management to share the context (why) behind customer requests and potential applicability to others in a segment * Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan * Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy * Collaborate with solution architects in overall design and approach * Support sales and marketing at field events with product demonstrations and technical subject matter expertise * Respond to technical elements of RFI's / RFP's * Travel throughout your sales territory **Your Experience** * 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) * Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy * Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations * Strong business value selling experience and familiarity with SaaS and Cloud technology * An understanding of subscription and recurring revenue business models * Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.) * General understanding of API development and various coding languages (php, ruby, java, etc.) * Bachelor's Degree and/or relevant FinTech experience **#arenaflexLife** As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often, and learn constantly. Our people, whom we refer to as "arenaflexians," are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly, and together, we're making what's next possible for our customers, community, and the world. **Benefits & Perks** * Competitive compensation, variable bonus, and performance reward opportunities * Medical, dental, and vision insurance * Generous, flexible time off * Paid holidays, "wellness" days, and company-wide end-of-year break * 6 months fully paid parental leave * Learning & Development stipend * Opportunities to volunteer and give back, including charitable donation match * Free resources and support for your mental wellbeing **Location & Work Arrangements** Organizations and teams at arenaflex are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility – flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at arenaflex offices. **Our Commitment to an Inclusive Workplace** Think, be, and do you! At arenaflex, different perspectives, experiences, and contributions matter. Everyone counts. arenaflex is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. **How to Apply** If you're passionate about the Subscription Economy and want to join a community of innovators, thinkers, and doers, apply now to become an arenaflexian! Apply for this job