Job Description
Join arenaflex, a financial operations platform designed to save companies time and money, as we continue to revolutionize the way businesses manage their finances. As a Customer Activation Manager at arenaflex, you will play a critical role in delivering value to our customers and driving revenue for our business by implementing arenaflex's products for newly-closed customers. **About arenaflex** arenaflex is a leading financial operations platform that combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. With over 40,000 businesses, from family-owned farms to e-commerce giants to space startups, having saved $10B and 27.5M hours with arenaflex, we are proud to be the fastest-growing corporate card and bill payment platform in America, enabling over $80 billion in purchases each year. Our talented team comprises leaders from top financial services and fintech companies, as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. arenaflex has been named to Fast Company's Most Innovative Companies list, LinkedIn's Top U.S. Startups, the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. **About the Role** As a Customer Activation Manager at arenaflex, you will have the opportunity to help build and refine our Customer Activation organization and define the customer strategy that fuels our growth. You will be responsible for ensuring fast, thorough, and complete onboarding of new arenaflex customers by leading and educating new customers on arenaflex's functionality and best practices. **Key Responsibilities:** * Ensure fast, thorough, and complete onboarding of new arenaflex customers by leading and educating new customers on arenaflex's functionality and best practices * Drive revenue for arenaflex by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing arenaflex is a high-value initiative * Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed * Become an expert in the full range of integration and configuration options for arenaflex's suite of products * Partner closely with the product team to ensure customer feedback is reviewed and prioritized * Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach **What You'll Need:** * Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization * Exceptional project management and time management skills * Excellent verbal and written communication skills * Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed * Desire to learn product inside out and understand why arenaflex was built the way it was and know how to communicate this effectively * Proven track record of exceeding quota and/or outperforming key target metrics * Ability to anticipate customers' needs and position product solutions accordingly * High adaptability and ability to thrive in a fast-paced environment **Nice to Haves:** * Bachelor's degree from an accredited university * Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) * Experience with financial services sales * Experience at a high-growth startup **Benefits:** * 100% medical, dental & vision insurance coverage for you * Partially covered for your dependents * One Medical annual membership * 401k (including employer match on contributions made while employed by arenaflex) * Flexible PTO * Fertility HRA (up to $5,000 per year) * WFH stipend to support your home office needs * Wellness stipend * Parental Leave * Relocation support to NYC or SF * Pet insurance **Other notices:** * Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. * arenaflex Applicant Privacy Notice **Join our team:** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to join arenaflex as a Customer Activation Manager | Mid-Market. Apply for this job