Job Description
At arenaflex, we're revolutionizing the way data teams collaborate and drive meaningful progress. As a fast-growing, fully remote company trusted by global leaders, we're creating a category-defining platform for data and AI governance. Our mission is to empower the humans of data to achieve more, together. We're seeking an experienced Full Stack Customer Solutions Architect to join our team in the USA East region. As a key member of our Customer Solutions Architecture group, you'll play a critical role in helping our customers transform data chaos into clarity and seamless collaboration. If you're passionate about delivering exceptional customer experiences, driving innovation, and shaping the future of active metadata management, we want to hear from you. **About arenaflex** arenaflex is the world's first active metadata platform, helping organisations transform data chaos into clarity and seamless collaboration. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, we're at the forefront of reimagining how humans and data work together. Our platform empowers ambitious teams across industries to unlock the full potential of their data, from Fortune 500 leaders to hyper-growth startups. **Why is this role important to us?** We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. As we grow at a rapid pace, we're scaling our Customer Success Architecture group to better integrate arenaflex into the customer landscape. This role is crucial in driving innovation and delivering exceptional customer experiences. **Key Responsibilities:** * Help our customers navigate the three phases of their journey: Onboarding, Adoption, and Innovation * Work closely with the Customer Success Manager and customer teams to onboard customers onto arenaflex, drive adoption through Value Streams, and leverage the power of Active Metadata to automate and innovate * Integrate arenaflex into the customer tech stack, including Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, Looker, and many more * Drive Value Stream adoption for use cases such as Data Discovery, Data Governance, Metric Management, Embedded collaboration, and more * Use Active Metadata to power automation and innovation in the form of use cases such as Auto PII detection, Active metadata management, dynamic data pipeline management, and more * Serve as a bridge between the Customer Experience Group and Product and Engineering, working closely to ensure customer feedback is communicated to product and guiding the future growth of arenaflex * Build expertise in tools in the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders * Partner closely with Sales, Product, Engineering, and Marketing to build thought leadership and expertise in the Active Metadata category **What Makes You a Fit?** * 5+ years of experience as a Data Engineer + customer-facing technologist (Solutions Architect, Consulting, Field Engineer, Solutions Engineer, Sales Engineer) * Extensive experience across different types of tooling in the data estate, including OLAP/OLTP databases, data warehouses, ETL, BI, etc. * Proficiency in SQL and a good understanding of Enterprise Data Warehousing and Data lake architecture, with previous experience in Redshift, Snowflake, Databricks, BigQuery, or similar * Experience in Python scripting, and a desire to deepen your knowledge in current technologies as well as learn new ones * Knowledge of Cloud architecture fundamentals – Highly available fault-tolerant systems, IAM policies, security groups, networking (VPC peering and private link) * Experience/Knowledge of Data flow architecture/orchestration/transformation tools * Expertise in managing customer challenges to resolution * Based in the Greater NYC Area or East Coast US, with the willingness to occasionally travel to customers **Why arenaflex for You?** At arenaflex, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic – our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining arenaflex means: * **Ownership from Day One**: Whether you're an intern or a full-time teammate, you'll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. * **Limitless Opportunities**: At arenaflex, your growth has no boundaries. If you're ready to take initiative, the sky's the limit. * **A Global Data Community**: We're deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities. **What We Offer** * Competitive salary and benefits package * Opportunity to work with a fast-growing, category-defining platform * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Access to cutting-edge technologies and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences, driving innovation, and shaping the future of active metadata management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! 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