Job Description
At arenaflex, our mission is to revolutionize the way people manage their finances, empowering a new generation of investors to achieve their goals. We're building a one-stop shop that allows users to track their assets, manage their budgets, invest their money, and learn more about finance. If you're looking for an ambitious team that's transforming an old-fashioned industry, get ready to join the arenaflex community! **About arenaflex** arenaflex was founded in 2021 by Mounir, with a vision to change how money works for everyone. Since then, we've made significant strides, reaching 500,000 users and establishing ourselves as a leader in the personal finance space. We genuinely care about user experience, performance, and ease of use, shipping cutting-edge products with touches of delight. Our team is made up of A+ players who are passionate about making a difference in people's lives. **Why Join arenaflex?** A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo, and the pension system is under tremendous pressure. At arenaflex, we see a world where investing empowers everybody to live the life they've always dreamed of. We're backed by leading investors like Y Combinator and Speedinvest, and our team is comprised of world-class founders and experts in the field. **What We Offer** At arenaflex, you'll join a team of top performers driven by excellence, ambition, and a shared mission to reinvent personal finance. We move fast, aim high, and value ownership above all. Our culture is demanding, transparent, and deeply collaborative. It's not for everyone, but if you're looking to raise the bar every day with equally driven teammates, this is the place to be. **What You Can Expect** As our Community Care Specialist, you'll be the operational engine ensuring that every member of the arenaflex community receives timely, accurate, and high-quality support. You'll also help maintain a healthy, engaging atmosphere across channels, acting as a key link between our users, advisors, and internal teams. **Key Responsibilities:** * Provide fast, reliable first-line support directly in the community forum (and other channels), ensuring 95%+ of requests are addressed within 12 hours * Monitor and moderate community content to enforce guidelines, prevent clutter, and maintain a respectful, helpful tone * Escalate relevant feedback, bugs, or requests to the right internal team (Product, Care, Compliance…) with clarity and structure * Use tools and processes to track performance, monitor sentiment, and ensure no support or moderation issue goes unresolved * Identify repeat questions and opportunities to improve our self-serve experience through better content structure and contributor collaboration * Coordinate with ambassadors, moderators, and power users to help them represent and support the brand * Contribute to monthly reporting on community care metrics and user feedback **You'd Be a Great Fit If You:** * Have worked in a customer support or operations role, ideally with community-facing responsibilities * Are fluent in online support tools, and know how to turn a user's frustration into a positive experience * Are deeply organized and detail-oriented – nothing falls through the cracks * Have excellent written communication skills and can explain complex ideas clearly and kindly * Are empathetic and calm, even when conversations get intense or repetitive * Love being part of a mission-driven team and enjoy working cross-functionally with Product, Care, and Growth **Bonus Points If You:** * Are already an active member of our community * Have helped build support documentation or structured knowledge bases **How to Apply?** Tell us why you want to join arenaflex. Share with us what excites you about our mission and how you will contribute. Make your first impression count. **About the Role** As our Community Care Specialist, you will be the driving force behind our thriving finance community, both online and offline. Your mission is to ensure arenaflex's finance forum remains the #1 destination for meaningful financial discussions. You will report to Marine Faurie, VP Operations. **What We Don't Care About** * Your degree, your school – we care about what you bring to the team * Ping pong tables, free laundry, or trendy perks – we focus on what truly matters **Competitive Compensation and Benefits** We offer a competitive compensation package aligned with your experience and impact. Our benefits include: * A hybrid setup with teammates across France * A package aligned with your experience and impact * Opportunities for career growth and learning * A collaborative and dynamic work environment * A chance to be part of a mission-driven team that's transforming an old-fashioned industry **Join the arenaflex Community Today!** If you're passionate about empowering financial literacy and exceptional customer experience, we want to hear from you. Apply now to become a part of our dynamic team and help us revolutionize the way people manage their finances. Apply for this job